You're under a sink wrist-deep in a P-trap. The phone rings — burst pipe, water on the floor. By the time you wipe your hands, it's voicemail. That's an $850 emergency call plus the $4,500 re-pipe that customer just gave to the next plumber on Google.
A caller doesn't sit on hold and wait. They hang up, scroll to the next result, and call your competitor. The window to recover that lead is small — most operators say 90 seconds. Sophia closes it in under 30. While you're still on the ladder, in the chair, or at lunch, she's already replied in your name with a real answer and a slot to book.
Sophia knows water doesn't wait. Burst pipe, sewer backup, water-heater leak — she captures the callback first, pages your on-call rotation, and books the next-available slot with the right tech and the right equipment on the truck.
Auto-reply that books, not auto-reply that annoys.
She works 168 hours a week. She charges from $5 an hour.
Same missed call. Different outcome.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Call recovered? | Sometimes (if they call back) | Almost never | ~70% of the time |
| Time to first reply | Whenever staff calls back | Never | <30 seconds |
| Job actually booked? | If they pick up the callback | Lost | Booked in the same thread |
+47%
leads captured
<30s
after-hours response
+38%
emergency-call conversion
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNot the way Sophia writes it. She uses your wording, your business name, and your tone — short, helpful, human. Most callers don't realize it's automated. The ones who do appreciate that someone replied at all.
Sophia reads the room. If the reply is 'I need to talk to someone now,' she escalates — texts you, rings your on-call line, and holds the thread open until you respond. She never blocks a customer who wants a human.
Yes. After-hours emergencies (burst pipes, sewer backup, no hot water in winter, gas-line leaks) trigger the on-call rotation. Sophia stays on the line, captures the address + callback first, advises shut-off-the-main if appropriate, and pages your tech with an SMS that includes the customer's location.
She qualifies the symptom — single fixture (cabinet) vs. multiple fixtures (main line). Multiple-fixture backups get tagged 'urgent' and bumped to same-day if you have capacity. Single-fixture clogs go in the next-available routine slot. She does not diagnose on the phone — that's the tech's job on-site.
Yes. If your CRM flags a customer as a service-contract member, Sophia greets them by name, skips the diagnostic-fee disclosure, and offers their priority window. Non-contract customers get the standard $89 diagnostic flow.
Sophia is live in 10 minutes. Forward your line, plug in your booking calendar, and watch the recovered jobs roll into the dashboard.