Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and The Joolt Group LLC ("JOOLT," "we," "us") governing your access to and use of the website at www.joolt.io and the Sophia AI platform (collectively, the "Service"). By accessing the Service or by clicking "agree" on any signup flow, you accept these Terms.

You must be at least 18 years old and authorized to enter into a contract on behalf of any business you represent. The Service is currently intended for use by businesses operating in the United States and Canada.

Sophia is an AI-powered customer-engagement platform that automates inbound call answering, lead capture, appointment booking, and follow-up messaging on your behalf. We provide the platform; you remain responsible for the content of communications conducted through your account and for the relationships you build with your customers.

You agree to provide accurate information when creating an account and to keep your credentials confidential. You are responsible for all activity that occurs under your account. Notify us at admin@thejooltgroup.com immediately of any unauthorized access.

Paid subscriptions are billed monthly in advance through Stripe. Free trials, where offered, convert to paid subscriptions at the end of the trial period unless you cancel beforehand. You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. All fees are non-refundable except where required by law.

You agree not to use the Service to:

• Send unsolicited commercial messages (spam) or violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM, or any analogous law.
• Send messages to recipients who have not opted in to receive them or who have opted out.
• Send content that is unlawful, deceptive, harassing, or that infringes third-party rights.
• Reverse-engineer, decompile, scrape, or attempt to bypass rate limits or security controls of the Service.
• Resell or sublicense the Service without a written reseller agreement signed by an authorized JOOLT officer.

Violation of this section may result in suspension or termination of your account without refund.

When the Service sends SMS on your behalf, you remain the sender of record for TCPA and carrier compliance purposes. You represent and warrant that every recipient has provided prior express consent to receive your messages. JOOLT honors STOP and HELP keywords automatically; see our Privacy Policy for details.

Sophia, JOOLT's AI voice receptionist, can record inbound and outbound calls when the customer (the business owner) enables call recording. Call recording is governed by a patchwork of federal and state laws — including the federal Electronic Communications Privacy Act, the wiretap statutes of each US state, and the recording-disclosure rules of two-party-consent states (currently including, without limitation, California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington). Customer is solely responsible for ensuring its use of Sophia's voice features complies with all applicable federal and state wiretap, call-recording, and two-party-consent laws in every jurisdiction in which Customer or Customer's callers are located.

Customer's configuration obligations. JOOLT provides a per-account configuration flag, recording_disclosure_required, which when enabled causes Sophia to announce on the first turn of every call that the call may be recorded. Customer must enable this flag whenever Customer operates in, receives calls from, or places calls to any jurisdiction in which caller consent or recording disclosure is legally required. The flag defaults to enabled for every new account. If Customer disables the flag, Customer affirmatively represents and warrants that Customer operates exclusively in one-party-consent jurisdictions and that Customer's own consent (as the party of record for the call) is sufficient under applicable law.

Customer indemnification — wiretap and recording claims. Customer agrees to defend, indemnify, and hold harmless JOOLT, its officers, employees, and agents from and against any and all claims, demands, losses, liabilities, damages, judgments, settlements, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) any wiretap-law, call-recording, recording-disclosure, or two-party-consent claim brought by any caller, called party, or governmental authority that is based, in whole or in part, on Customer's failure to enable the recording_disclosure_required flag where it was required; (ii) Customer's failure to obtain any consent, authorization, or disclosure required by law before placing or receiving a recorded call on the JOOLT platform; or (iii) Customer's misrepresentation of the jurisdictions in which Customer operates for the purpose of disabling the disclosure feature.

Allocation of responsibility. JOOLT provides the tools — the recording-disclosure flag, the disclosure language built into Sophia's greeting, and the call-recording controls in the customer dashboard. The legal obligation to determine the applicable law, to configure the tools correctly, to make any additional disclosures the law may require, and to obtain any further consent from Customer's callers rests with Customer. JOOLT's provision of the platform does not constitute legal advice and is not a representation that the default configuration is sufficient for Customer's specific use case.

JOOLT retains all right, title, and interest in the Sophia platform, the joolt.io website, and all underlying software, models, and documentation. You retain ownership of any content you submit through the Service. By submitting content, you grant JOOLT a worldwide, non-exclusive license to host, process, and display that content as needed to operate the Service.

The Service integrates with third-party platforms (e.g. our integrated automation platform, Stripe, Google Calendar). Your use of those integrations is governed by their respective terms. JOOLT is not responsible for the actions, availability, or data practices of any third-party platform.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JOOLT'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES.

You agree to indemnify and hold JOOLT harmless from any claim arising out of your use of the Service in violation of these Terms, your content, or your violation of any law or third-party right.

Either party may terminate these Terms at any time by ending the subscription. Upon termination we will retain or delete your data as described in our Privacy Policy.

These Terms are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Fulton County, Georgia, and the parties consent to the personal jurisdiction of those courts.

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date and, where required, communicated via email to account holders. Continued use of the Service after a change constitutes acceptance.

Questions about these Terms can be sent to admin@thejooltgroup.com or by mail to the address listed in Section 2.