A person whose name arrives somewhere before they do.
Personal
Brand and image for an individual: how you are represented, and who gets through to you.
Sophia · a managed AI operation
The front office,
run as an operation.
Sophia runs inbound, sales support, executive support and agent-to-agent — one operation across every way the outside world reaches your company.
Talk to us
How it worksa 15-minute call — no checkout, nothing to buy online
Every channel answered.
Every decision made.
01 · Three lines, one operation
Not three products. One Sophia.
A person, a company, a trade. What changes between them is the rules and who is on the other end — not the machinery. The same four capabilities run underneath all three.
Companies whose inbound arrives faster than a front desk can work it.
Business
The interface between your company and everyone outside it — customers, prospects, your leaders' own inbound, and other companies' agents.
Trades where the work is real but the demand arrives unqualified.
Marketplace
Demand taken down properly and routed to the pro who wants it — the same intake and qualification, run for a trade instead of a company.
One operation, three ways to buy it
Personal
A person whose name arrives somewhere before they do.
Business
Companies whose inbound arrives faster than a front desk can work it.
Marketplace
Trades where the work is real but the demand arrives unqualified.
Inbound
Every approach answered, whatever channel it came in on.
Inbound runs on the Personal line.Customers, on every channel, answered on arrival.
Inbound runs on the Business line.The job taken down conversationally, then qualified.
Inbound runs on the Marketplace line.Sales Support
The personal line does no selling and no lead generation.
Sales Support does not run on the Personal line.The follow-through around your reps.
Sales Support runs on the Business line.Qualified demand routed to the pro who wants it.
Sales Support runs on the Marketplace line.Executive Support
The gate: screened against a bar you wrote yourself.
Executive Support runs on the Personal line.A desk in front of a leader's inbound.
Executive Support runs on the Business line.No leader's gate in a marketplace.
Executive Support does not run on the Marketplace line.Agent-to-Agent
A door another company's agent can address you through.
Agent-to-Agent runs on the Personal line.An authenticated door for machine approaches.
Agent-to-Agent runs on the Business line.Not built for this line.
Agent-to-Agent does not run on the Marketplace line.The blanks are boundaries, not a roadmap. The personal line does no selling because that is a rule the product enforces, and a marketplace has no leader’s gate to run. Neither is a feature waiting to arrive.
Read across a row and one capability is running on every line that has it — the same rules engine, the same four outcomes, the same human as the hard stop. Read down a column and you have what a single line gets. It is one Sophia either way.
02 · The four capabilities
What actually runs.
Customers, prospects, an executive’s own inbound, and other companies’ agents. These are the four ways the outside world reaches you — which is why they are run as one operation rather than bought as four tools.
One category, four sides
Customers
Front Office
Prospects
Sales Support
An executive’s inbound
Executive Support
Other companies’ agents
Agent-to-Agent
all arrive at the same desk
One managed operation
Answered where it arrived, decided against rules your team wrote.
and every item resolves
Outcome
Handled in your voice
Outcome
Held, with what is missing named
Outcome
Escalated to a named person
There is no fourth state. Nothing sits in a queue waiting for someone to have capacity for it.
The four lines are not four products. They are the four ways the outside world reaches a company, which is why they are run as one operation.
Customers
Inbound
Every inbound channel answered the moment it lands, qualified against rules you wrote, and booked — not queued for someone to get to.
Companies whose inbound arrives faster than a front desk can work it.
Prospects
Sales Support
The follow-through around your reps — pipeline kept current, quotes and invoices raised, and follow-up that actually happens.
Sales teams losing more to unworked follow-up than to lost deals.
The executive's own inbound
Executive Support
A desk in front of a leader's inbound: every approach screened against a bar they wrote, and only what earns it reaches them.
Leaders whose inbound has outgrown the person managing it.
Other companies' agents
Agent-to-Agent
An authenticated endpoint where another company's agent can put a structured proposal to yours and get a bounded, grounded decision back.
Companies already receiving machine-generated approaches.
03 · The difference
A chatbot answers. An operation decides.
This is the whole product: Sophia does not just reply. She decides — against rules your team wrote — and the decision is recorded with the rule that produced it. Worked example
An inbound arrives
Any channel — call, text, email, web form, social. Answered the moment it lands, not the next business morning.
It is screened against your rules
The intake criteria your team wrote, applied the same way every time. Where nothing is written, the default is to protect rather than guess.
The gap is named, not guessed
Real but incomplete does not become a fabricated answer. It is held, with a draft asking for exactly what is missing.
A person decides
Nothing commits you. Approve it, edit it, or take the conversation yourself — and the rule that held it is on the record.
Web form · 11:41 pm
“We’re looking at replacing our current provider across all our sites before the end of the quarter. Who should we be talking to?”
Sophia · screening
Checked against your intake rules.
Multi-site enquiries route to the enterprise team — never to general sales. Site count is required before routing.
Qualifies · one detail missing
Sophia · draft reply
“Thanks for reaching out — this sounds like one for our enterprise team rather than general sales. So I put you with the right person first time: how many sites are in scope?”
Your enterprise lead · 8:02 am
Approved. Sent, and the thread is mine.
Held overnight · routed, not lost
A day, from the inbound’s point of view Worked example
24hours answered
Answered on arrival
Every hour on the dial. An inbound that lands at midnight is answered at midnight, in your company’s voice.
When a desk is typically staffed
The rest of the dial is the part most front offices answer the next working morning — which is where the queue comes from.
A person still decides
Answering out of hours is not the same as committing you out of hours. What needs judgment is held with a draft until someone is there to approve it.
The dial says only that a day has twenty-four hours and a staffed desk does not cover all of them. Nothing here states how much of your inbound arrives out of hours, because that is yours to know and we have not measured it.
04 · Managed, not licensed
You are hiring an operation.
A team already running more systems than it has people to administer does not need another one. The distinction that matters is not what the software can do — it is who is accountable for running it.
You are not buying software. You are buying somebody being accountable for the front office.
Every tool your team has ever been sold arrived with the administration attached. This one arrives with the administration removed — the rules are yours, the operating is ours, and the difference shows up in whose calendar the work lands on.
01
Configured, not installed
The rules are written with your team on a call. Nothing goes live until they exist, and no one on your side has to learn an interface to get value.
02
Operated, not handed over
Channels, escalation paths and rule changes are maintained by JOOLT. Your team's job is to decide the policy, not to run the tool.
03
Accountable, not autonomous
Every outcome is recorded with the rule that produced it. The operation can be reviewed and corrected rather than trusted on faith.
05 · See it
The gate, as it actually ships.
This is the public door an approach meets before it reaches a represented person. Real product, not a mockup.
The public gate. Every approach lands here first and is screened against the bar before the owner ever sees it.
Where the owner sits Worked example
Presence
Today
- Brief
- Plays
- Insights
- Calendar
People
- Contacts
- Pipeline
- What they ask
Opportunities
- Opportunities
- Sophia ↔ Agents
My Page
- Setup
- Edit page
- Your Voice
- Content
Documents
Connections
Chief of Staff
Today
- Brief
- Plays
- Insights
- Calendar
People
- Rolodex
- What they ask
The Bar
My Gate
- Front door
- Your Voice
- Your Badge
Documents
Connections
four of six sharedtwo specific to the product
One desk, whichever face you bought. The same brief, the same people, the same documents: four of the six groups are identical in both cockpits. Only the two that describe the product’s own job differ, which is what makes this one operation rather than two.
The tab structure as it ships, quoted from the two cockpit files in source order. No screen, no chrome, no records and no figures are drawn. Every owner sees these groups — none of them is gated — and the three with a single surface carry no sub-navigation, here or in the product.
06 · What happens next
Every engagement starts with a call.
There is no self-serve signup and no checkout, on purpose. What Sophia should do, refuse to do, and escalate is specific to your company, and none of it can be chosen from a menu.
01
A 15-minute call
Which of the four lines you actually need, what your inbound looks like now, and whether this is a fit. If it is not, we will say so on that call.
02
Scope and rules
We write the rules with your team — what qualifies, what escalates, who owns what — and scope the engagement against them. The commercial terms follow the scope, not the other way round.
03
Live, then tuned
Channels are connected and the desk goes live. The rules keep moving as you learn what you actually want escalated — that tuning is part of the operation, not a change request.
Security reviews are welcome early — see Security & Trust.
The promise
Every channel answered. Every decision made.
Talk to us
a 15-minute call — no checkout, nothing to buy online
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