Sophia closes the phone gap (calls not answered) and the digital ops gap (emails, DMs, texts, forms not followed up). She covers 7 channels and replaces 3 roles — receptionist, marketing coordinator, and operations manager — for $1,597/month.
Lead → Booked → Paid
IllustrativeSophia answers calls, responds to texts, handles DMs, and books appointments — every channel, 24/7, owner-approved before going live.
Sub-10-second alerts, a phased 30/60/90 day AI Revenue Impact Report, and an engine that handles every digital inquiry the moment it arrives.
Self-service onboarding in 48 hours, snapshot-driven deploys, and 24/7 platform monitoring with auto-recovery. From zero to both gaps closed.
Google Business Profile rescued in week one, review velocity automated, and every interaction scored and logged — the marketing coordinator role Sophia handles.
Always answers. Never goes off-script.
Answers every call 24/7 in your tone, books into your real calendar, captures leads when she can't book, escalates emergencies — backed by enterprise voice infra around your contained Knowledge Center.
Any call she doesn't catch gets a text in 60 seconds.
Calls that ring through unanswered auto-trigger a personalized text from your business number. Most reply — you book before they call your competitor.
Customers book themselves. Your calendar fills.
Embedded widget respecting your real availability — no double-bookings, no phone tag. Works for time-slotted and field-dispatch services. Reschedules sync automatically.
Every form fill pings you in seconds.
Every contact form, booking request, missed call, or chat instantly pings Slack (or SMS post-A2P). Responding within 5 min lifts close rates 9x — Joolt makes that the default.
A phased 30/60/90 day plan, custom-built in 90 seconds.
Tell us about your business. We map what Sophia would run alongside you week by week — voice-only after-hours first, then SMS, calendar, business hours, outbound. Phased so you stay in control, with every layer pausable in one click.
Sophia decides per-call. No if-then branching.
Sophia reasons per-call from your KC + state + intent and returns a next-action token. 8 decision types ship — book, qualify, triage, route, score, escalate, follow-up, hand-off.
10-min self-service tour. 48-hour go-live. No technical work.
Typeform-style onboarding plus an in-product guided tour walks you through voice agent, escalation rules, and brand voice. JOOLT provisions in parallel. 17-item readiness gate flips you to Live.
Recipe-keyed 2-hour deploy.
16-question wizard composes your full Sophia config — workflows, pipelines, custom fields, voice prompt, message templates. From 8-week deploys to 2 hours after the first recipe is authored.
Sophia files the ticket, watches the SLA, pings before breach.
Sophia files tickets to the right account, auto-classifies severity from language, escalates on negative sentiment, pings owner before SLA breach. Closes with a 1-question CSAT survey 24h after resolution.
Week-one GBP cleanup. Sentiment-aware drafts after.
Week one: 13-point GBP audit + 90-minute fix list + owner-voice responses to every unanswered review from the last 12 months. Then ongoing — real-time alerts on negatives, drafts you approve in one click, review-request timing optimized per customer.
Cart abandonment to loyalty points — every step covered.
Cart-abandonment recovery, order confirmations, shipping updates, returns, restock alerts, loyalty points. Plays with Stripe, Shopify, Square.
Inquiry to deposit-back — Sophia runs the whole lifecycle.
For equipment, vacation, party, and vehicle rentals: inquiry-to-quote, T-24h pickup reminder, mid-rental check-in, return reminder, late-return recovery.
Booked, T-1h out-for-delivery, exceptions routed to a human.
For last-mile, freight, and courier pipelines: shipment-booked confirmation, T-1h out-for-delivery, delivery-failed exception routing within minutes.
Every Joolt tier includes every service above — phone gap coverage and digital ops gap coverage. The difference between Starter, Pro, Scale, and Enterprise is volume: phone lines, locations, integrations, and the level of dedicated support.