The Sophia service stack
Two gaps. Seven channels. Three roles. One operator.
Sophia closes the phone gap (calls not answered) and the digital ops gap (emails, DMs, texts, forms not followed up). She covers 7 channels and replaces 3 roles — receptionist, marketing coordinator, and operations manager — for $1,597/month.
Lead → Booked → Paid
Illustrative55%
52%
60%
Phone gap — front office coverage
Sophia answers calls, responds to texts, handles DMs, and books appointments — every channel, 24/7, owner-approved before going live.
Digital ops gap — lead generation coverage
Sub-10-second alerts, a phased 30/60/90 day AI Revenue Impact Report, and an engine that handles every digital inquiry the moment it arrives.
Operations layer — setup and automation
Self-service onboarding in 48 hours, snapshot-driven deploys, and 24/7 platform monitoring with auto-recovery. From zero to both gaps closed.
Marketing ops role — reviews and intelligence
Google Business Profile rescued in week one, review velocity automated, and every interaction scored and logged — the marketing coordinator role Sophia handles.
Sophia Voice
Always answers. Never goes off-script.
Answers every call 24/7 in your tone, books into your real calendar, captures leads when she can't book, escalates emergencies — backed by enterprise voice infra around your contained Knowledge Center.
Industry-specific templates (HVAC, plumbing, salons, med spa)Contained knowledge — won't invent prices or policiesOwner-approved before going live; pause anytimeCompliance disclaimers auto-applied for regulated niches
Missed-Call Text-Back
Any call she doesn't catch gets a text in 60 seconds.
Calls that ring through unanswered auto-trigger a personalized text from your business number. Most reply — you book before they call your competitor.
Branded sender ID with your business nameTemplated by call type — estimate, appointment, complaintTwo-way conversation logged in your CRMTCPA-compliant opt-out built in
Online Booking Widget
Customers book themselves. Your calendar fills.
Embedded widget respecting your real availability — no double-bookings, no phone tag. Works for time-slotted and field-dispatch services. Reschedules sync automatically.
Works with Google Calendar, Outlook, and major platformsService-aware — durations, staff, price tiersMobile-first — most SMB customers book from their phoneConfirmation + reminder texts/emails included
Speed-to-Lead Alerts
Every form fill pings you in seconds.
Every contact form, booking request, missed call, or chat instantly pings Slack (or SMS post-A2P). Responding within 5 min lifts close rates 9x — Joolt makes that the default.
Sub-10-second alert deliveryPer-account routing — owner gets the pingPayload includes name, phone, intent, and one-click replyBackstop polling every 5 minutes catches drops
AI Revenue Impact Report
A phased 30/60/90 day plan, custom-built in 90 seconds.
Tell us about your business. We map what Sophia would run alongside you week by week — voice-only after-hours first, then SMS, calendar, business hours, outbound. Phased so you stay in control, with every layer pausable in one click.
90-second structured intake — niche, ZIP, size, reviewsPhased 30/60/90 day plan with confidence-gated escalationPDF emailed automatically — no spam, no list-shareEvery prospect sees the plan before the first call
Decision Engine API
Sophia decides per-call. No if-then branching.
Sophia reasons per-call from your KC + state + intent and returns a next-action token. 8 decision types ship — book, qualify, triage, route, score, escalate, follow-up, hand-off.
MCP-exposed POST /api/sophia/decision endpoint8 decision types live — book / qualify / triage / route / score / escalate / follow-up / hand-offDecisions cite the KC entries that drove themSophia adapts to your business — no if-then chains
Onboarding & Owner Approval
10-min self-service tour. 48-hour go-live. No technical work.
Typeform-style onboarding plus an in-product guided tour walks you through voice agent, escalation rules, and brand voice. JOOLT provisions in parallel. 17-item readiness gate flips you to Live.
Auto-saving draft so you can resume on any deviceIn-product tour — owner work and JOOLT work tracked side-by-side17-item readiness gate auto-flips you to LiveConcierge call available for Scale / Enterprise
Snapshot-driven deploy
Recipe-keyed 2-hour deploy.
16-question wizard composes your full Sophia config — workflows, pipelines, custom fields, voice prompt, message templates. From 8-week deploys to 2 hours after the first recipe is authored.
16-question wizard captures every recipe inputGenerates workflows, pipelines, custom fields, prompt, templatesFirst recipe authored once; every vertical deploys in 2 hours8-week deploys collapsed to a single afternoon
Support
Sophia files the ticket, watches the SLA, pings before breach.
Sophia files tickets to the right account, auto-classifies severity from language, escalates on negative sentiment, pings owner before SLA breach. Closes with a 1-question CSAT survey 24h after resolution.
Auto-classified severity (P1 / P2 / P3)Escalation tag triggers Slack ping + owner SMSSLA-breach alert fires before the customer has to chasePost-resolution CSAT survey closes the loop
Reputation
Week-one GBP cleanup. Sentiment-aware drafts after.
Week one: 13-point GBP audit + 90-minute fix list + owner-voice responses to every unanswered review from the last 12 months. Then ongoing — real-time alerts on negatives, drafts you approve in one click, review-request timing optimized per customer.
Week 1: 13-point GBP audit with 0–100 visibility scoreWeek 1: spam competitor detection — duplicate listings flaggedWeek 1: 4 ready-to-publish posts + 5 owner-voice Q&A draftsOngoing: real-time alerts on 1–3 star reviewsOngoing: Sophia drafts owner-voice responses for every reviewOngoing: review-request timing optimized per customer
Ecommerce
Cart abandonment to loyalty points — every step covered.
Cart-abandonment recovery, order confirmations, shipping updates, returns, restock alerts, loyalty points. Plays with Stripe, Shopify, Square.
Cart-abandon recovery sends nudge after 1h inactivityOrder-status updates (placed / shipped / delivered) automaticReturns + refunds tagged; refund event fires customer emailRestock notifications for wishlisted SKUs; loyalty on delivery
Rentals
Inquiry to deposit-back — Sophia runs the whole lifecycle.
For equipment, vacation, party, and vehicle rentals: inquiry-to-quote, T-24h pickup reminder, mid-rental check-in, return reminder, late-return recovery.
Rental intake auto-converts to a quote with deposit instructionsT-24h pickup reminder reduces no-showsReturn reminder + late-return recovery fire automaticallyDamage-deposit handling tied to your payment processor
Logistics
Booked, T-1h out-for-delivery, exceptions routed to a human.
For last-mile, freight, and courier pipelines: shipment-booked confirmation, T-1h out-for-delivery, delivery-failed exception routing within minutes.
Shipment-booked event sends customer + internal notificationsT-1h out-for-delivery message keeps the recipient on timeDelivery-failed tag triggers exception flow + dispatcher alertPlays alongside existing field-service / dispatch workflows
Both gaps closed. One price.
Every Joolt tier includes every service above — phone gap coverage and digital ops gap coverage. The difference between Starter, Pro, Scale, and Enterprise is volume: phone lines, locations, integrations, and the level of dedicated support.