One operator. Five layers. Thirteen service lines.
Sophia runs five capability layers of your business — front office, lead generation, DevOps, operations intelligence, and client communication. Thirteen service lines ship inside, all included in your subscription.
Front office layer
Sophia answers, follows up, and books — every call, every channel, owner-approved before going live.
Lead generation layer
Sub-10-second alerts, a phased 30/60/90 day AI Transformation Report, and an AI-native engine that decides per-call.
DevOps automation layer
Self-service onboarding, snapshot-driven deploys, and 24/7 platform monitoring with auto-recovery.
Operations intelligence layer
Tickets filed, SLAs watched, GBP rescued in week one — every interaction scored and logged.
Sophia Voice
Always answers. Never goes off-script.
Answers every call 24/7 in your tone, books into your real calendar, captures leads when she can't book, escalates emergencies — backed by enterprise voice infra around your contained Knowledge Center.
- Industry-specific templates (HVAC, plumbing, salons, med spa)
- Contained knowledge — won't invent prices or policies
- Owner-approved before going live; pause anytime
- Compliance disclaimers auto-applied for regulated niches
Missed-Call Text-Back
Any call she doesn't catch gets a text in 60 seconds.
Calls that ring through unanswered auto-trigger a personalized text from your business number. Most reply — you book before they call your competitor.
- Branded sender ID with your business name
- Templated by call type — estimate, appointment, complaint
- Two-way conversation logged in your CRM
- TCPA-compliant opt-out built in
Online Booking Widget
Customers book themselves. Your calendar fills.
Embedded widget respecting your real availability — no double-bookings, no phone tag. Works for time-slotted and field-dispatch services. Reschedules sync automatically.
- Works with Google Calendar, Outlook, and major platforms
- Service-aware — durations, staff, price tiers
- Mobile-first — most SMB customers book from their phone
- Confirmation + reminder texts/emails included
Speed-to-Lead Alerts
Every form fill pings you in seconds.
Every contact form, booking request, missed call, or chat instantly pings Slack (or SMS post-A2P). Responding within 5 min lifts close rates 9x — Joolt makes that the default.
- Sub-10-second alert delivery
- Per-account routing — owner gets the ping
- Payload includes name, phone, intent, and one-click reply
- Backstop polling every 5 minutes catches drops
AI Transformation Report
A phased 30/60/90 day plan, custom-built in 90 seconds.
Tell us about your business. We map what Sophia would run alongside you week by week — voice-only after-hours first, then SMS, calendar, business hours, outbound. Phased so you stay in control, with every layer pausable in one click.
- 90-second structured intake — niche, ZIP, size, reviews
- Phased 30/60/90 day plan with confidence-gated escalation
- PDF emailed automatically — no spam, no list-share
- Every prospect sees the plan before the first call
Decision Engine API
Sophia decides per-call. No if-then branching.
Sophia reasons per-call from your KC + state + intent and returns a next-action token. 8 decision types ship — book, qualify, triage, route, score, escalate, follow-up, hand-off.
- MCP-exposed POST /api/sophia/decision endpoint
- 8 decision types live — book / qualify / triage / route / score / escalate / follow-up / hand-off
- Decisions cite the KC entries that drove them
- Sophia adapts to your business — no if-then chains
Onboarding & Owner Approval
10-min self-service tour. 48-hour go-live. No technical work.
Typeform-style onboarding plus an in-product guided tour walks you through voice agent, escalation rules, and brand voice. JOOLT provisions in parallel. 17-item readiness gate flips you to Live.
- Auto-saving draft so you can resume on any device
- In-product tour — owner work and JOOLT work tracked side-by-side
- 17-item readiness gate auto-flips you to Live
- Concierge call available for Scale / Enterprise
Snapshot-driven deploy
Recipe-keyed 2-hour deploy.
16-question wizard composes your full Sophia config — workflows, pipelines, custom fields, voice prompt, message templates. From 8-week deploys to 2 hours after the first recipe is authored.
- 16-question wizard captures every recipe input
- Generates workflows, pipelines, custom fields, prompt, templates
- First recipe authored once; every vertical deploys in 2 hours
- 8-week deploys collapsed to a single afternoon
Support
Sophia files the ticket, watches the SLA, pings before breach.
Sophia files tickets to the right account, auto-classifies severity from language, escalates on negative sentiment, pings owner before SLA breach. Closes with a 1-question CSAT survey 24h after resolution.
- Auto-classified severity (P1 / P2 / P3)
- Escalation tag triggers Slack ping + owner SMS
- SLA-breach alert fires before the customer has to chase
- Post-resolution CSAT survey closes the loop
Reputation
Week-one GBP cleanup. Sentiment-aware drafts after.
Week one: 13-point GBP audit + 90-minute fix list + owner-voice responses to every unanswered review from the last 12 months. Then ongoing — real-time alerts on negatives, drafts you approve in one click, review-request timing optimized per customer.
- Week 1: 13-point GBP audit with 0–100 visibility score
- Week 1: spam competitor detection — duplicate listings flagged
- Week 1: 4 ready-to-publish posts + 5 owner-voice Q&A drafts
- Ongoing: real-time alerts on 1–3 star reviews
- Ongoing: Sophia drafts owner-voice responses for every review
- Ongoing: review-request timing optimized per customer
Ecommerce
Cart abandonment to loyalty points — every step covered.
Cart-abandonment recovery, order confirmations, shipping updates, returns, restock alerts, loyalty points. Plays with Stripe, Shopify, Square.
- Cart-abandon recovery sends nudge after 1h inactivity
- Order-status updates (placed / shipped / delivered) automatic
- Returns + refunds tagged; refund event fires customer email
- Restock notifications for wishlisted SKUs; loyalty on delivery
Rentals
Inquiry to deposit-back — Sophia runs the whole lifecycle.
For equipment, vacation, party, and vehicle rentals: inquiry-to-quote, T-24h pickup reminder, mid-rental check-in, return reminder, late-return recovery.
- Rental intake auto-converts to a quote with deposit instructions
- T-24h pickup reminder reduces no-shows
- Return reminder + late-return recovery fire automatically
- Damage-deposit handling tied to your payment processor
Logistics
Booked, T-1h out-for-delivery, exceptions routed to a human.
For last-mile, freight, and courier pipelines: shipment-booked confirmation, T-1h out-for-delivery, delivery-failed exception routing within minutes.
- Shipment-booked event sends customer + internal notifications
- T-1h out-for-delivery message keeps the recipient on time
- Delivery-failed tag triggers exception flow + dispatcher alert
- Plays alongside existing field-service / dispatch workflows
All thirteen, one price.
Every Joolt tier includes every service above. The difference between Starter, Pro, Scale, and Enterprise is volume — phone lines, locations, integrations, and the level of dedicated support.