You're 40 feet up a roof in 95° heat. The phone rings — it's an emergency no-cool with two kids in the house. By the time you climb down, the call's gone to voicemail. That's a $400 service call plus a $9,800 system replacement you just lost.
A caller doesn't sit on hold and wait. They hang up, scroll to the next result, and call your competitor. The window to recover that lead is small — most operators say 90 seconds. Sophia closes it in under 30. While you're still on the ladder, in the chair, or at lunch, she's already replied in your name with a real answer and a slot to book.
Sophia knows the difference between a routine tune-up and a no-heat-below-35°F emergency. She triages the call, captures the callback first, and pages your on-call tech the moment a gas-smell, CO-alarm, or freeze-risk keyword shows up.
Auto-reply that books, not auto-reply that annoys.
She works 168 hours a week. She charges from $5 an hour.
Same missed call. Different outcome.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Call recovered? | Sometimes (if they call back) | Almost never | ~70% of the time |
| Time to first reply | Whenever staff calls back | Never | <30 seconds |
| Job actually booked? | If they pick up the callback | Lost | Booked in the same thread |
+47%
leads captured
<30s
emergency dispatch trigger
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNot the way Sophia writes it. She uses your wording, your business name, and your tone — short, helpful, human. Most callers don't realize it's automated. The ones who do appreciate that someone replied at all.
Sophia reads the room. If the reply is 'I need to talk to someone now,' she escalates — texts you, rings your on-call line, and holds the thread open until you respond. She never blocks a customer who wants a human.
Yes. Emergency triggers are wired in — gas smell, CO alarm, no heat below 35°F, no AC with an elderly person in the house above 95°F, water flooding from a unit. She captures the callback FIRST, pages your on-call tech, and stays on the line if structural safety is at risk. Tune-ups and routine service get a normal booking flow.
She knows enough to qualify the call — system type (gas furnace + AC, heat pump, mini-split, boiler), age, and symptom in plain English. She does not quote replacement prices on the phone (no contractor should). She books a free in-home estimate with your senior comfort advisor instead.
Yes. After a repair quote over $400, she mentions the membership and quotes your price ($19-$29/mo). She never high-pressures. If the customer says no, she moves on and books the work. Members get auto-booked into the next tune-up window every spring + fall.
Sophia is live in 10 minutes. Forward your line, plug in your booking calendar, and watch the recovered jobs roll into the dashboard.