Sophia · your front office · every channel answered, 24/7
Every Missed Call Gets a Text Back in 90 Seconds. For HVAC
That no-AC call on a 97-degree day is a $2,800 service call plus a $9,400 replacement, miss it because you're on a roof and it books the next truck. Sophia answers every channel and books the job so it stays yours.
Get Sophia
a 15-min call to set her up
Live in 48 hours · you approve everything
One operator across phone, SMS, email, web, and social, for HVAC contractors.
7
Channels, one operator
Phone · SMS · email · web · social · Google
168
Hours covered a week
24/7/365, never off, never sick
90s
To text every missed lead back
Answered before they call the next name
3
Roles, one operator
Receptionist + marketing + ops, replaced
Speed to lead is the only metric that matters
78% of customers go with whoever responds first. How long does your voicemail take to reply?
Every call you can't take from under a unit goes to the next contractor, and so do the web forms, Instagram DMs, and Google messages most owners take days to answer. Sophia answers all of it within 5 minutes, in your voice, around the clock.
Leads slipping away / week
On voicemail
14
On Sophia
1
↓13 fewer
Typical missed-to-answered shift in the first weeks.Illustrative
What Sophia does the second your phone hangs up for HVAC
Text back that books, not text back that broadcasts.
- SPEAK: texts back within 90 seconds of every missed call, in your name.
- SCREEN: asks the qualifier that matters, job type, urgency, ZIP, or budget.
- AUTOMATE: books in your calendar inside the same thread, no callback.
- SPEAK: catches missed texts, DMs, and form submissions at the same speed.
- DECIDE: escalates the urgent ones to you and holds the thread open.
- AUTOMATE: shows recovered revenue per channel in your dashboard.
Every channel answered. Every decision made. 168 hours a week, the work of three hires.
Operator, not software
A DIY bot needs you. An operator works for you.
Generic text-back tools you wire up and keep alive. Sophia is hired, not installed, she answers, follows up, and books without you in the loop.
A DIY AI tool
Software you run
- You configure it, write the prompts, and wire the workflows.
- Generic out of the box, it knows nothing about your work.
- One more app to log into, monitor, and keep alive.
- Hands you features and leaves the work to you.
- Charges per seat or per message, then needs babysitting.
Sophia
The operator you hire
- Arrives already set up and trained, nothing to build.
- Pre-trained in your trade, including the questions your customers actually ask.
- One operator who just works, across phone, text, email, web, social, and Google.
- Hands you outcomes, answered, booked, followed up, handled.
- Does the work of ~3 hires for a fraction of one salary. 168 hours a week, from $5/hour.
And she’s already trained in HVAC contractors from day one, not a blank tool you have to teach.
Speed-to-lead math: voicemail vs. Sophia
Same missed call. Very different outcome.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Time to first reply | Staff calls back (hours, maybe) | Voicemail: never | <90 seconds, every time |
| Call recovered? | ~30% (if they pick up callback) | Almost never | ~70% of the time |
| Channels covered | Phone only, business hours | Phone only, no recovery | Phone + SMS + DM + forms |
| Cost | $1,440/mo (part-time staff) | $0 (and $50k/yr in lost jobs) | $1,597/mo (Sophia Pro) |
98%
of contacts answered
Across every channel Illustrative
168
Hours covered / week
24/7/365, never off
90s
To text a missed lead back
Before they call the next name
5.3 jobs/mo
won back from calls you couldn't pick up
<28s
emergency heat/AC response, day or night
8×
more web leads booked with a reply in under 5 minutes
Average across JOOLT operators in their first 90 days.Illustrative
One operator. Five ways to pay her.
Pay-As-You-Win from $99/mo, or flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter ⭐
Book a call
Solo · 1 location
Pro
Book a call
Most popular
Scale
Book a call
Multi-location
Enterprise
Book a call
Let's talk
Built for local businesses losing leads across every channel.
HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — pre-trained on the 50 questions your customers ask.
See your industryQuestions HVAC contractors ask before they hire her.
Won't an auto-reply text feel cold or robotic?
Not the way Sophia writes it, your business name, your tone, your service questions. Most callers don't realize it's automated; the ones who do appreciate a reply now instead of a wait until morning.
What if the caller really wants to talk to a human?
Sophia decides by your bar. When a caller needs someone now, she escalates, texts you, rings your on-call line, holds the thread open. She never traps a customer who wants a human.
Will Sophia know the difference between a no-heat emergency and a tune-up request?
Yes. You set the emergency triggers, no heat below 40°F, no AC with elderly or infant, CO alarm, gas smell, refrigerant leak, flooded equipment room, and those page on-call with the address and callback number. Tune-ups, filter changes, and efficiency questions book your next open window.
Does she know enough about HVAC to qualify an install quote call?
She sets your comfort advisor up to win. She captures system type, equipment age, refrigerant if known, and the symptom, never quotes a replacement price, and books a free in-home estimate so your tech arrives with the full picture documented.
Can she offer maintenance memberships or service agreements?
Yes. After a repair quote over $350, she offers your maintenance plan as protection: 'one repair like today costs twice the yearly membership.' If they pass, she books the repair. Members get auto-scheduled into your spring and fall tune-up windows, so those slots fill themselves.
The next missed call doesn't have to be a lost .
Sophia speaks back to every missed caller, DM, and stale form in seconds, screens them, and books the ones worth your time, live in 48 hours.
Get Sophia
a 15-min call to set her up
Live in 48 hours · you approve everything · cancel anytime