You're 40 feet up a roof in 95° heat. The phone rings — it's an emergency no-cool with two kids in the house. By the time you climb down, the call's gone to voicemail. That's a $400 service call plus a $9,800 system replacement you just lost.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows the difference between a routine tune-up and a no-heat-below-35°F emergency. She triages the call, captures the callback first, and pages your on-call tech the moment a gas-smell, CO-alarm, or freeze-risk keyword shows up.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
leads captured
<30s
emergency dispatch trigger
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes. Emergency triggers are wired in — gas smell, CO alarm, no heat below 35°F, no AC with an elderly person in the house above 95°F, water flooding from a unit. She captures the callback FIRST, pages your on-call tech, and stays on the line if structural safety is at risk. Tune-ups and routine service get a normal booking flow.
She knows enough to qualify the call — system type (gas furnace + AC, heat pump, mini-split, boiler), age, and symptom in plain English. She does not quote replacement prices on the phone (no contractor should). She books a free in-home estimate with your senior comfort advisor instead.
Yes. After a repair quote over $400, she mentions the membership and quotes your price ($19-$29/mo). She never high-pressures. If the customer says no, she moves on and books the work. Members get auto-booked into the next tune-up window every spring + fall.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.