You're 40 feet up a roof in 95° heat. The phone rings — it's an emergency no-cool with two kids in the house. By the time you climb down, the call's gone to voicemail. That's a $400 service call plus a $9,800 system replacement you just lost.
The industry average: a service business misses $50,000 a year in revenue from calls that went to voicemail. BIA Advisory put the number on it. Every owner who's ever looked at three missed calls already knew. Your competitor down the road answers their phone — or their answering service does, or their AI does. The caller picks whoever picks up. That's the whole game.
Sophia knows the difference between a routine tune-up and a no-heat-below-35°F emergency. She triages the call, captures the callback first, and pages your on-call tech the moment a gas-smell, CO-alarm, or freeze-risk keyword shows up.
Plain English. No menus. No 'press 1 for service.'
She works 168 hours a week. She charges from $5 an hour.
Same role. Different operator.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Hours covered | 20 hrs/wk | 168 hrs/wk* | 168 hrs/wk |
| Effective rate | $18/hr | (*voicemail counts as 'covered') | From $5/hr |
| Sick days · turnover | Quit twice last year | Loses every after-hours call | Never |
+47%
leads captured
<30s
emergency dispatch trigger
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryTraditional answering services take a message. Sophia actually does the job — she answers in your business name, knows your hours and prices, books the appointment to your calendar, and sends the confirmation text. No callback queue. No missed handoff. The job is closed before you get back to your truck.
Most owners are live in 10 minutes. We forward your existing business line — no number change, no carrier ticket. You keep your number; Sophia just picks up when you can't.
Yes. Emergency triggers are wired in — gas smell, CO alarm, no heat below 35°F, no AC with an elderly person in the house above 95°F, water flooding from a unit. She captures the callback FIRST, pages your on-call tech, and stays on the line if structural safety is at risk. Tune-ups and routine service get a normal booking flow.
She knows enough to qualify the call — system type (gas furnace + AC, heat pump, mini-split, boiler), age, and symptom in plain English. She does not quote replacement prices on the phone (no contractor should). She books a free in-home estimate with your senior comfort advisor instead.
Yes. After a repair quote over $400, she mentions the membership and quotes your price ($19-$29/mo). She never high-pressures. If the customer says no, she moves on and books the work. Members get auto-booked into the next tune-up window every spring + fall.
Sophia is live in 10 minutes. Every call answered. Every job booked. From $5/hour.