You're under a sink wrist-deep in a P-trap. The phone rings — burst pipe, water on the floor. By the time you wipe your hands, it's voicemail. That's an $850 emergency call plus the $4,500 re-pipe that customer just gave to the next plumber on Google.
The industry average: a service business misses $50,000 a year in revenue from calls that went to voicemail. BIA Advisory put the number on it. Every owner who's ever looked at three missed calls already knew. Your competitor down the road answers their phone — or their answering service does, or their AI does. The caller picks whoever picks up. That's the whole game.
Sophia knows water doesn't wait. Burst pipe, sewer backup, water-heater leak — she captures the callback first, pages your on-call rotation, and books the next-available slot with the right tech and the right equipment on the truck.
Plain English. No menus. No 'press 1 for service.'
She works 168 hours a week. She charges from $5 an hour.
Same role. Different operator.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Hours covered | 20 hrs/wk | 168 hrs/wk* | 168 hrs/wk |
| Effective rate | $18/hr | (*voicemail counts as 'covered') | From $5/hr |
| Sick days · turnover | Quit twice last year | Loses every after-hours call | Never |
+47%
leads captured
<30s
after-hours response
+38%
emergency-call conversion
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryTraditional answering services take a message. Sophia actually does the job — she answers in your business name, knows your hours and prices, books the appointment to your calendar, and sends the confirmation text. No callback queue. No missed handoff. The job is closed before you get back to your truck.
Most owners are live in 10 minutes. We forward your existing business line — no number change, no carrier ticket. You keep your number; Sophia just picks up when you can't.
Yes. After-hours emergencies (burst pipes, sewer backup, no hot water in winter, gas-line leaks) trigger the on-call rotation. Sophia stays on the line, captures the address + callback first, advises shut-off-the-main if appropriate, and pages your tech with an SMS that includes the customer's location.
She qualifies the symptom — single fixture (cabinet) vs. multiple fixtures (main line). Multiple-fixture backups get tagged 'urgent' and bumped to same-day if you have capacity. Single-fixture clogs go in the next-available routine slot. She does not diagnose on the phone — that's the tech's job on-site.
Yes. If your CRM flags a customer as a service-contract member, Sophia greets them by name, skips the diagnostic-fee disclosure, and offers their priority window. Non-contract customers get the standard $89 diagnostic flow.
Sophia is live in 10 minutes. Every call answered. Every job booked. From $5/hour.