You're under a sink wrist-deep in a P-trap. The phone rings — burst pipe, water on the floor. By the time you wipe your hands, it's voicemail. That's an $850 emergency call plus the $4,500 re-pipe that customer just gave to the next plumber on Google.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows water doesn't wait. Burst pipe, sewer backup, water-heater leak — she captures the callback first, pages your on-call rotation, and books the next-available slot with the right tech and the right equipment on the truck.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
leads captured
<30s
after-hours response
+38%
emergency-call conversion
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes. After-hours emergencies (burst pipes, sewer backup, no hot water in winter, gas-line leaks) trigger the on-call rotation. Sophia stays on the line, captures the address + callback first, advises shut-off-the-main if appropriate, and pages your tech with an SMS that includes the customer's location.
She qualifies the symptom — single fixture (cabinet) vs. multiple fixtures (main line). Multiple-fixture backups get tagged 'urgent' and bumped to same-day if you have capacity. Single-fixture clogs go in the next-available routine slot. She does not diagnose on the phone — that's the tech's job on-site.
Yes. If your CRM flags a customer as a service-contract member, Sophia greets them by name, skips the diagnostic-fee disclosure, and offers their priority window. Non-contract customers get the standard $89 diagnostic flow.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.