You're under a sink wrist-deep in a P-trap. The phone rings — burst pipe, water on the floor. By the time you wipe your hands, it's voicemail. That's an $850 emergency call plus the $4,500 re-pipe that customer just gave to the next plumber on Google.
Every other week another tool promises to 'transform' your business — and it just adds one more login, one more thing not to read. Sophia is one operator, not a stack. She answers the phone, books the job, sends the review text, texts the payment link, and tells you what she did at the end of the week. That's it. Co-pilot, not autopilot.
Sophia knows water doesn't wait. Burst pipe, sewer backup, water-heater leak — she captures the callback first, pages your on-call rotation, and books the next-available slot with the right tech and the right equipment on the truck.
The job, not the demo.
She works 168 hours a week. She charges from $5 an hour.
Same outcomes. One operator.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (PT receptionist) | ~$890/mo (5 separate AI tools) | $1,597/mo |
| Logins to manage | 1 (her email) | 5+ | 1 (your dashboard) |
| Hours covered | 20/week | 168/week (but disconnected) | 168/week (one operator) |
| Owner time to manage | 3 hrs/wk | 6 hrs/wk | <15 min/wk |
+47%
leads captured
<30s
after-hours response
+38%
emergency-call conversion
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryChatGPT is a chat box. Sophia is an operator. She answers your business line, books on your calendar, charges your customers, and reports back at the end of the week — across phone, SMS, and your booking system. You don't paste anything into a prompt. You hire her.
No — she covers the 168 hours your staff can't. Most owners use Sophia for after-hours, lunch breaks, on-the-job moments, and overflow during busy windows. The receptionist or front-desk lead handles the warm in-person work; Sophia handles everything else.
Yes. After-hours emergencies (burst pipes, sewer backup, no hot water in winter, gas-line leaks) trigger the on-call rotation. Sophia stays on the line, captures the address + callback first, advises shut-off-the-main if appropriate, and pages your tech with an SMS that includes the customer's location.
She qualifies the symptom — single fixture (cabinet) vs. multiple fixtures (main line). Multiple-fixture backups get tagged 'urgent' and bumped to same-day if you have capacity. Single-fixture clogs go in the next-available routine slot. She does not diagnose on the phone — that's the tech's job on-site.
Yes. If your CRM flags a customer as a service-contract member, Sophia greets them by name, skips the diagnostic-fee disclosure, and offers their priority window. Non-contract customers get the standard $89 diagnostic flow.
Sophia is your co-pilot, not autopilot. We phase her into your business — answering calls week 1, booking week 2, reviews week 3 — so you build trust before she runs the whole operating layer.