You're in the back doing a spay. The phone rings — a dog has been hit by a car, owner is panicking on the way in. The front desk is already on two other lines. That call goes to voicemail. The owner drives past you to the emergency hospital instead.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows the difference between 'my dog ate a sock' (urgent) and 'I need a heartworm refill' (routine). She holds emergency walk-in slots, captures species + breed + age + weight on first call, and texts vaccine + dental recalls at the right cadence.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
appointments captured
<30s
emergency triage start
+29%
wellness recall confirmations
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
She qualifies by symptom — bleeding, seizure, bloated abdomen, ingested toxin, hit-by-car, severe respiratory distress. Those trigger your emergency protocol (walk-in OK or refer to ER per your rules). She tells the owner exactly what to do on the drive in.
Yes. She texts vaccine reminders 30 days before due date, dental reminders quarterly, and senior wellness reminders annually. Reply 'book' to schedule. Most practices see recall confirmations rise 25-30% in the first 90 days.
Yes — boarding, grooming, and medical each get their own slot type with their own intake (vaccine records for boarding, breed-specific notes for grooming, symptom triage for medical). Sophia checks vaccine compliance for boarding before she books.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.