You're in the back doing a spay. The phone rings — a dog has been hit by a car, owner is panicking on the way in. The front desk is already on two other lines. That call goes to voicemail. The owner drives past you to the emergency hospital instead.
A caller doesn't sit on hold and wait. They hang up, scroll to the next result, and call your competitor. The window to recover that lead is small — most operators say 90 seconds. Sophia closes it in under 30. While you're still on the ladder, in the chair, or at lunch, she's already replied in your name with a real answer and a slot to book.
Sophia knows the difference between 'my dog ate a sock' (urgent) and 'I need a heartworm refill' (routine). She holds emergency walk-in slots, captures species + breed + age + weight on first call, and texts vaccine + dental recalls at the right cadence.
Auto-reply that books, not auto-reply that annoys.
She works 168 hours a week. She charges from $5 an hour.
Same missed call. Different outcome.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Call recovered? | Sometimes (if they call back) | Almost never | ~70% of the time |
| Time to first reply | Whenever staff calls back | Never | <30 seconds |
| Job actually booked? | If they pick up the callback | Lost | Booked in the same thread |
+47%
appointments captured
<30s
emergency triage start
+29%
wellness recall confirmations
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNot the way Sophia writes it. She uses your wording, your business name, and your tone — short, helpful, human. Most callers don't realize it's automated. The ones who do appreciate that someone replied at all.
Sophia reads the room. If the reply is 'I need to talk to someone now,' she escalates — texts you, rings your on-call line, and holds the thread open until you respond. She never blocks a customer who wants a human.
She qualifies by symptom — bleeding, seizure, bloated abdomen, ingested toxin, hit-by-car, severe respiratory distress. Those trigger your emergency protocol (walk-in OK or refer to ER per your rules). She tells the owner exactly what to do on the drive in.
Yes. She texts vaccine reminders 30 days before due date, dental reminders quarterly, and senior wellness reminders annually. Reply 'book' to schedule. Most practices see recall confirmations rise 25-30% in the first 90 days.
Yes — boarding, grooming, and medical each get their own slot type with their own intake (vaccine records for boarding, breed-specific notes for grooming, symptom triage for medical). Sophia checks vaccine compliance for boarding before she books.
Sophia is live in 10 minutes. Forward your line, plug in your booking calendar, and watch the recovered jobs roll into the dashboard.