You're chairside in the middle of a crown prep. The phone rings — a new-patient referral asking about Invisalign. By the time the hygienist picks up, the caller's hung up and called the practice down the street. That's an $89 new-patient exam plus a $4,800 ortho case that just walked.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows insurance verification, recall windows, and the difference between a chipped-tooth emergency and a routine cleaning. She schedules to your provider rules (no double-booking the doctor, hygienist slots vs. doctor slots) and confirms recall texts at the right cadence. She also chases treatment plan acceptance for 7 days after every consult (you're leaving $4,800 implant cases on the table when nobody follows up) and tracks every insurance pre-auth so it doesn't sit forgotten in the queue.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
new-patient calls captured
+34%
recall confirmations
12 hr/wk
front desk time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes. She captures the carrier + member ID + group number on every new-patient call so your front desk can verify before the appointment. She does NOT quote out-of-pocket pricing without verified benefits. For high-dollar treatment (crowns, implants, ortho), she tracks every pre-auth submission and pings your front desk if a carrier hasn't responded in 10 business days — so cases don't die waiting on insurance.
Yes — this is where most practices leak revenue. Two business days after a $1k+ treatment plan is presented (implants, ortho, crown-and-bridge), Sophia texts the patient with a soft nudge — your wording, your tone. Day 7 sends a final reminder with the cost-of-waiting math. Practices see treatment plan acceptance rise 18-30% in the first 90 days.
Yes. 48 hours before every cleaning, Sophia texts the patient to confirm. Replies are processed automatically (yes / reschedule / cancel). The dashboard shows your confirmation rate every Monday. Practices see recall confirmations rise from ~62% to ~88% inside 60 days.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.