You're chairside in the middle of a crown prep. The phone rings — a new-patient referral asking about Invisalign. By the time the hygienist picks up, the caller's hung up and called the practice down the street. That's an $89 new-patient exam plus a $4,800 ortho case that just walked.
A caller doesn't sit on hold and wait. They hang up, scroll to the next result, and call your competitor. The window to recover that lead is small — most operators say 90 seconds. Sophia closes it in under 30. While you're still on the ladder, in the chair, or at lunch, she's already replied in your name with a real answer and a slot to book.
Sophia knows insurance verification, recall windows, and the difference between a chipped-tooth emergency and a routine cleaning. She schedules to your provider rules (no double-booking the doctor, hygienist slots vs. doctor slots) and confirms recall texts at the right cadence. She also chases treatment plan acceptance for 7 days after every consult (you're leaving $4,800 implant cases on the table when nobody follows up) and tracks every insurance pre-auth so it doesn't sit forgotten in the queue.
Auto-reply that books, not auto-reply that annoys.
She works 168 hours a week. She charges from $5 an hour.
Same missed call. Different outcome.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Call recovered? | Sometimes (if they call back) | Almost never | ~70% of the time |
| Time to first reply | Whenever staff calls back | Never | <30 seconds |
| Job actually booked? | If they pick up the callback | Lost | Booked in the same thread |
+47%
new-patient calls captured
+34%
recall confirmations
12 hr/wk
front desk time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNot the way Sophia writes it. She uses your wording, your business name, and your tone — short, helpful, human. Most callers don't realize it's automated. The ones who do appreciate that someone replied at all.
Sophia reads the room. If the reply is 'I need to talk to someone now,' she escalates — texts you, rings your on-call line, and holds the thread open until you respond. She never blocks a customer who wants a human.
Yes. She captures the carrier + member ID + group number on every new-patient call so your front desk can verify before the appointment. She does NOT quote out-of-pocket pricing without verified benefits. For high-dollar treatment (crowns, implants, ortho), she tracks every pre-auth submission and pings your front desk if a carrier hasn't responded in 10 business days — so cases don't die waiting on insurance.
Yes — this is where most practices leak revenue. Two business days after a $1k+ treatment plan is presented (implants, ortho, crown-and-bridge), Sophia texts the patient with a soft nudge — your wording, your tone. Day 7 sends a final reminder with the cost-of-waiting math. Practices see treatment plan acceptance rise 18-30% in the first 90 days.
Yes. 48 hours before every cleaning, Sophia texts the patient to confirm. Replies are processed automatically (yes / reschedule / cancel). The dashboard shows your confirmation rate every Monday. Practices see recall confirmations rise from ~62% to ~88% inside 60 days.
Sophia is live in 10 minutes. Forward your line, plug in your booking calendar, and watch the recovered jobs roll into the dashboard.