You're chairside in the middle of a crown prep. The phone rings — a new-patient referral asking about Invisalign. By the time the hygienist picks up, the caller's hung up and called the practice down the street. That's an $89 new-patient exam plus a $4,800 ortho case that just walked.
The industry average: a service business misses $50,000 a year in revenue from calls that went to voicemail. BIA Advisory put the number on it. Every owner who's ever looked at three missed calls already knew. Your competitor down the road answers their phone — or their answering service does, or their AI does. The caller picks whoever picks up. That's the whole game.
Sophia knows insurance verification, recall windows, and the difference between a chipped-tooth emergency and a routine cleaning. She schedules to your provider rules (no double-booking the doctor, hygienist slots vs. doctor slots) and confirms recall texts at the right cadence. She also chases treatment plan acceptance for 7 days after every consult (you're leaving $4,800 implant cases on the table when nobody follows up) and tracks every insurance pre-auth so it doesn't sit forgotten in the queue.
Plain English. No menus. No 'press 1 for service.'
She works 168 hours a week. She charges from $5 an hour.
Same role. Different operator.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Hours covered | 20 hrs/wk | 168 hrs/wk* | 168 hrs/wk |
| Effective rate | $18/hr | (*voicemail counts as 'covered') | From $5/hr |
| Sick days · turnover | Quit twice last year | Loses every after-hours call | Never |
+47%
new-patient calls captured
+34%
recall confirmations
12 hr/wk
front desk time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryTraditional answering services take a message. Sophia actually does the job — she answers in your business name, knows your hours and prices, books the appointment to your calendar, and sends the confirmation text. No callback queue. No missed handoff. The job is closed before you get back to your truck.
Most owners are live in 10 minutes. We forward your existing business line — no number change, no carrier ticket. You keep your number; Sophia just picks up when you can't.
Yes. She captures the carrier + member ID + group number on every new-patient call so your front desk can verify before the appointment. She does NOT quote out-of-pocket pricing without verified benefits. For high-dollar treatment (crowns, implants, ortho), she tracks every pre-auth submission and pings your front desk if a carrier hasn't responded in 10 business days — so cases don't die waiting on insurance.
Yes — this is where most practices leak revenue. Two business days after a $1k+ treatment plan is presented (implants, ortho, crown-and-bridge), Sophia texts the patient with a soft nudge — your wording, your tone. Day 7 sends a final reminder with the cost-of-waiting math. Practices see treatment plan acceptance rise 18-30% in the first 90 days.
Yes. 48 hours before every cleaning, Sophia texts the patient to confirm. Replies are processed automatically (yes / reschedule / cancel). The dashboard shows your confirmation rate every Monday. Practices see recall confirmations rise from ~62% to ~88% inside 60 days.
Sophia is live in 10 minutes. Every call answered. Every job booked. From $5/hour.