You're coaching a 5pm class. The phone rings — a new member-inquiry lead worth $1,800 a year. The front desk is checking somebody in. That voicemail just lost you a 12-month membership to the boutique studio across the street.
A caller doesn't sit on hold and wait. They hang up, scroll to the next result, and call your competitor. The window to recover that lead is small — most operators say 90 seconds. Sophia closes it in under 30. While you're still on the ladder, in the chair, or at lunch, she's already replied in your name with a real answer and a slot to book.
Sophia knows your class schedule, your trial offer, and your membership tiers. She books trials, handles 'can I freeze my membership' calls, and chases the lead who came in for a tour and didn't sign.
Auto-reply that books, not auto-reply that annoys.
She works 168 hours a week. She charges from $5 an hour.
Same missed call. Different outcome.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Call recovered? | Sometimes (if they call back) | Almost never | ~70% of the time |
| Time to first reply | Whenever staff calls back | Never | <30 seconds |
| Job actually booked? | If they pick up the callback | Lost | Booked in the same thread |
+47%
new-member inquiries captured
+51%
trial-to-paid conversions
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNot the way Sophia writes it. She uses your wording, your business name, and your tone — short, helpful, human. Most callers don't realize it's automated. The ones who do appreciate that someone replied at all.
Sophia reads the room. If the reply is 'I need to talk to someone now,' she escalates — texts you, rings your on-call line, and holds the thread open until you respond. She never blocks a customer who wants a human.
Yes — she integrates with MindBody, ClubReady, Glofox, and Mariana Tek on Pro and above. She books trials, classes, and PT sessions in real time. Members can also text 'cancel class' or 'switch class' and she handles it.
Yes. Day 3 after a trial, Sophia texts: 'How was your workout? Want to lock in your membership?' Day 7 if no response. Day 14 final. Trial-to-paid conversion averages 41% with Sophia in the loop vs. ~23% without.
Yes. She follows your retention script — offer freeze before cancel, offer a downgrade before freeze, offer a trainer call before downgrade. Most gyms recover 30-40% of would-be cancels with Sophia running the retention layer.
Sophia is live in 10 minutes. Forward your line, plug in your booking calendar, and watch the recovered jobs roll into the dashboard.