You're coaching a 5pm class. The phone rings — a new member-inquiry lead worth $1,800 a year. The front desk is checking somebody in. That voicemail just lost you a 12-month membership to the boutique studio across the street.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows your class schedule, your trial offer, and your membership tiers. She books trials, handles 'can I freeze my membership' calls, and chases the lead who came in for a tour and didn't sign.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
new-member inquiries captured
+51%
trial-to-paid conversions
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes — she integrates with MindBody, ClubReady, Glofox, and Mariana Tek on Pro and above. She books trials, classes, and PT sessions in real time. Members can also text 'cancel class' or 'switch class' and she handles it.
Yes. Day 3 after a trial, Sophia texts: 'How was your workout? Want to lock in your membership?' Day 7 if no response. Day 14 final. Trial-to-paid conversion averages 41% with Sophia in the loop vs. ~23% without.
Yes. She follows your retention script — offer freeze before cancel, offer a downgrade before freeze, offer a trainer call before downgrade. Most gyms recover 30-40% of would-be cancels with Sophia running the retention layer.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.