You're on a steep slope nailing down underlayment in the wind. The phone rings — a storm-damage inspection lead from the insurance adjuster. You can't take the call. That's a $14,000 re-roof, gone to the next roofer who answered.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows the difference between a routine leak call and a storm-chase opportunity. She qualifies insurance work, captures policy + adjuster info up front, and books the inspection before the homeowner shops three more roofers.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
leads captured
+52%
storm-damage inspections booked
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes. She asks about the storm date, the carrier, whether an adjuster has been out yet, and the claim number if it exists. She books the inspection and tells the homeowner what to have ready (photos, claim docs). She does NOT promise that insurance will cover the work — that's your call on-site.
She qualifies the call — age of roof, visible damage, water inside the house. Leaks under 5 years old get a repair slot. Roofs over 15 years with active leaks get pitched as inspection-for-replacement. Storm damage always books an inspection first, never a verbal quote.
Yes. Every quote that doesn't close inside 48 hours triggers a follow-up sequence — text day 3, call day 7, final text day 14. She uses your wording, not a robotic script. Most re-roof customers shop 3 contractors; the one who follows up wins.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.