You're in deposition. The phone rings — a new potential client with a $40K matter. The receptionist is at lunch. The voicemail is full. That intake call just went to the firm with the better Google reviews on the next page of the Yelp result.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia runs your intake the way a senior paralegal would — qualifies practice area, captures the facts in your client's words, screens for conflicts, and books the consult on your calendar. She knows not to give legal advice. She knows not to quote a fee without your sign-off.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
intake calls captured
+38%
qualified consults booked
12 hr/wk
attorney + paralegal time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
No. She is trained to ask, listen, and book — never to opine on the strength of a case, statute of limitations, or likely outcome. Every intake script ends with: 'I can't give you legal advice — that's what the consult is for. Let me grab you a time on the attorney's calendar.'
On every intake she captures the full names of all parties involved (opposing parties, co-defendants, related entities). The dashboard flags any name match against your existing-client list before you accept the consult.
Yes. Each practice area has its own intake script — PI captures incident date + injuries + insurance; estate captures asset summary + family situation; family captures jurisdiction + minor children. The right script fires based on what the caller says in the first 30 seconds.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.