She always answers. She never goes off-script.
Sophia Voice is the front-office layer of Sophia's 5-layer operator stack — the same operator that hunts leads, watches your platform, transcribes every call into intelligence, and runs every follow-up. On voice, she answers every call, captures every lead, and books every job — trained only on your business. Industry-aware. Compliance-aware. Owner-approved before going live.
Coastal Roofing Co
Incoming · 0:42
Caller
“Storm took out shingles last night. How fast can you get out for an inspection?”
Sophia
“Sorry to hear about the storm. We do free 45-minute photo-report inspections — earliest opening tomorrow at 9am or Thursday at 1pm. Are you working with insurance on this?”
Inspection booked · Insurance flag captured · Owner SMS sent
Real Twilio voice connection. No card, no signup.
Contained knowledge. Predictable behavior.
Generic voice AI hallucinates. Sophia operates inside a contained Knowledge Center scoped to YOUR business — and nothing else.
Containment
Sophia answers ONLY from your Knowledge Center. Out-of-scope questions trigger a graceful 'let me have someone follow up' — never a fabricated answer.
Industry templates
Industry-specific templates (HVAC, plumbing, salons, restaurants, legal, dental, real estate, veterinary, and more) encode the right call patterns, escalation rules, and tone for your trade out of the box.
Compliance disclaimers
Legal, medical, and financial niches auto-include the required disclaimers. Sophia never gives legal advice, never recommends doses, never quotes investment returns.
Owner approval gate
Sophia is staged after onboarding and goes live only when YOU click 'Go live.' Validated against a 12-prompt safety suite first. Pause anytime.
The voice infrastructure under the hood.
Enterprise-grade voice stack. Operator-grade configuration. JOOLT does the engineering; you pick the tier.
Inbound call routing
Your business number routes through our underlying voice provider. Sophia picks up within two rings. Failover to your existing voicemail if the platform is unreachable — we monitor uptime 24/7 and have not had a platform-wide outage to date.
Speech-to-text (Deepgram-class)
Real-time STT with industry-tuned vocabularies — "HVAC," "balayage," "1099," brand names, neighborhood names. Sub-300ms latency.
Knowledge Center retrieval
Sophia retrieves only from your contained Knowledge Center — assessment answers + uploaded documents + industry template defaults. No public-internet knowledge bleeds in.
Compliance + escalation guardrails
Every response is checked against the niche's compliance block (legal/medical/financial disclaimers) and escalation triggers (emergencies, complaints, deadlines). Triggers route immediately to your owner cell + Slack.
Text-to-speech (ElevenLabs-class)
Natural prosody, niche-appropriate tone. Optional custom voice clone in the owner's voice (Pro/Scale add-on).
Action layer
Booking syncs to your real calendar. Lead writes to your CRM. Speed-to-lead alert pings you via Slack (or SMS once your A2P clears). Call summary lands in your dashboard within 30 seconds.
Two specialised agents. One Knowledge Center.
Sophia ships as a voice agent and a conversational agent — two coordinated specialists trained on the same scoped Knowledge Center. Voice optimises for real-time turn-taking and emergency triage. Chat handles SMS, web chat, WhatsApp, and Facebook Messenger across hours or days. They share your business knowledge; they specialise on what each surface actually needs.
Shared Knowledge Center
Update your services, hours, or escalation rules once — both agents pick up the change. No 'did the chat agent get the new pricing?' two days later.
Surface-specific tuning
Voice runs on a sub-300ms STT/TTS loop with niche vocabulary and emergency-triage logic. Chat persists conversations across days, picks up where the customer left off, adjusts tone for typed exchanges, and accepts image / video / audio / document attachments — Sophia analyses photos of broken units, reads quote PDFs, and replies with media when it helps the customer.
Same escalation rules
Emergency keywords trigger the same owner alert whether typed or spoken. Legal/medical disclaimers fire on both surfaces. Compliance-critical phrases never drift between channels.
Owner-approved messaging
First-touch outbound chat (review requests, follow-ups, missed-call text-backs) drafts to your approval queue — never auto-sends without you, unless your tier opts in.
Sophia speaks every trade.
Each industry template is built from real call patterns, real escalation rules, and real compliance constraints. Browse the full list on the industries page.
No-heat emergency triage
A no-heat call in January is an emergency. A quote request for a new system is a $6k–$15k lead. Sophia knows the difference. CO alarms route to fire/gas company instantly. Service questions get diagnostic-fee policy quoted verbatim.
Reservations + allergen safety
Sophia handles reservations across OpenTable / Resy / Tock, captures dietary needs, and quotes your allergen-handling policy verbatim. Severe-allergy calls route to the owner. Large-party requests escalate to the manager.
Stylist-tier booking + first-visit consults
Books with the right stylist tier (junior/senior/master) or provider type (RN/NP/MD). First-time clients book consultations, not treatments. Med spa: hard-coded medical disclaimer block + complication escalation to medical director.
Conflict checks + court-deadline triage
Hard-coded 'no legal advice' guardrail. Captures matter type + opposing party + any deadlines. Court-tomorrow calls route immediately to the on-call partner regardless of time. Conflict check before every consult booking.
Every tier includes
- 24/7 phone answering with industry-aware tone
- Missed-call text-back automation (anyone Sophia can't catch gets a text in 60s)
- Online booking widget that respects your real availability
- Speed-to-lead alerts via Slack (Twilio SMS once your A2P clears)
- Daily call summary + monthly results report
- Owner-approved go-live + pause-anytime control
Ready to deploy Sophia Voice?
15 minutes to onboard. 48 hours to live. 14 days to decide.