Sophia · your front office · every channel answered, 24/7
More Google Reviews for Retailers. Automatically
A 'do you have my size?' call is a $195 sale plus a repeat shopper worth $1,200 a year. Miss it at the register and they drive to the mall while the item sits on your shelf. Sophia answers every channel with live inventory and holds the item so the shopper comes to you.
Get Sophia
a 15-min call to set her up
Live in 48 hours · you approve everything
One operator across phone, SMS, email, web, and social, for retailers.
7
Channels, one operator
Phone · SMS · email · web · social · Google
168
Hours covered a week
24/7/365, never off, never sick
90s
To text every missed lead back
Answered before they call the next name
3
Roles, one operator
Receptionist + marketing + ops, replaced
The review gap compounds every week
Your competitor has 94 reviews. You have 12. That gap gets wider every week.
When you're ringing up a sale, the unanswered phone drives that shopper to the mall, a $195 sale and a $1,200-a-year repeat customer gone, while chat, Google messages, and Instagram DMs go unanswered. Sophia answers every call with live inventory and every message within 5 minutes, places the hold, and sends the confirmation so they drive to you instead of clicking to Amazon.
Leads slipping away / week
On voicemail
14
On Sophia
1
↓13 fewer
Typical missed-to-answered shift in the first weeks.Illustrative
What Sophia does after every job for Retailers
One ask. Right channel. Right time. Every customer.
- AUTOMATE: sends the review request the day the job closes, text, email, or WhatsApp.
- AUTOMATE: asks 100% of customers, not just the ones the desk remembered.
- SCREEN: routes any sub-4-star reply to you privately, before it touches Google.
- DECIDE: sends the public Google link only to 4–5 star responders.
- DECIDE: times the ask, same-day for service, 48 hours for installs.
- AUTOMATE: tracks stars, ask rate, click rate, and rating trend in your dashboard.
Every channel answered. Every decision made. 168 hours a week, the work of three hires.
Operator, not software
Not a review tool you operate. An operator who does it.
A review bot is one more thing to set up and monitor. Sophia asks every happy customer at the right moment and routes the unhappy ones to you first, done for you.
A DIY AI tool
Software you run
- You configure it, write the prompts, and wire the workflows.
- Generic out of the box, it knows nothing about your work.
- One more app to log into, monitor, and keep alive.
- Hands you features and leaves the work to you.
- Charges per seat or per message, then needs babysitting.
Sophia
The operator you hire
- Arrives already set up and trained, nothing to build.
- Pre-trained in your trade, including the questions your customers actually ask.
- One operator who just works, across phone, text, email, web, social, and Google.
- Hands you outcomes, answered, booked, followed up, handled.
- Does the work of ~3 hires for a fraction of one salary. 168 hours a week, from $5/hour.
And she’s already trained in retailers from day one, not a blank tool you have to teach.
The review math: asking by hand vs. Sophia
Same happy customers. Very different ask rates.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Customers actually asked | ~20% (when front desk remembered) | ~5% (owner asks in person) | 100%, every job, every channel |
| Review conversion rate | ~3% of total customers | ~1% of total customers | ~22% of customers asked |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
| Cost | $1,440/mo (front desk) | $0 (and 12 reviews forever) | $1,597/mo (Sophia Pro) |
98%
of contacts answered
Across every channel Illustrative
168
Hours covered / week
24/7/365, never off
90s
To text a missed lead back
Before they call the next name
+51%
inbound product and stock calls captured during peak hours
+37%
hold-and-pickup conversions from phone inquiries
81%
of shoppers who get a hold confirmation come in and buy, vs. 34% who get a callback promise
Average across JOOLT operators in their first 90 days.Illustrative
One operator. Five ways to pay her.
Pay-As-You-Win from $99/mo, or flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter ⭐
Book a call
Solo · 1 location
Pro
Book a call
Most popular
Scale
Book a call
Multi-location
Enterprise
Book a call
Let's talk
Built for local businesses losing leads across every channel.
HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — pre-trained on the 50 questions your customers ask.
See your industryQuestions retailers ask before they hire her.
Won't asking every customer annoy them?
No. Sophia asks once, in your business name, the day the job is done, on the right channel. No reply, no chase, opt-out rate is under 0.4%.
Is asking for reviews against Google's policies?
Asking is allowed; paying for reviews or gating them to happy customers isn't. Sophia routes sub-4-star replies to you first, then sends everyone the Google link, so you stay on the right side of the line.
Can Sophia check live inventory and answer 'do you have this in my size' accurately?
Yes, on Pro and above she integrates with Shopify, Square, Lightspeed, Clover, and Vend. She reads live inventory by SKU, color, and size across all locations, tells the shopper what's in stock and where, places the hold, and texts a confirmation with your address and hours. Shoppers who get a hold confirmation buy 81% of the time.
Will she handle returns, exchanges, and gift-card balance questions without me?
Yes. She states your return policy the same way every time, so disputes drop, and looks up gift-card balances in real time. Custom orders get a structured intake (item, size, color, timeline, budget) and a hand-off to the right staff member. Anything outside policy escalates to you with a call summary.
Can she capture loyalty program signups on the phone without it feeling forced?
Yes. After a stock-check or hold, she offers it in one line: 'Want me to add you to rewards so we can text you when this restocks? Takes a second.' Name and mobile, done. Signups run 5–7x higher than asking only at checkout, the caller's already engaged.
Your left happy. Now get the star you've already earned.
Sophia asks every customer the day the job closes, on the channel they answer, and decides which replies reach Google, your rating climbs, your map-pack rank rises, you touch nothing.
Get Sophia
a 15-min call to set her up
Live in 48 hours · you approve everything · cancel anytime