You're on the floor helping a regular pick out a $200 gift. The phone rings — a shopper asking 'do you have the blue one in size 9?' By the time you get free, the call's gone. They drove to the mall instead. That's a $180 sale you'll never see.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows your live inventory. 'Do you have this in red, size large?' gets a real answer — yes/no/at the other location — and she'll hold the item for 24 hours so the shopper drives in to pick it up.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
in-store calls captured
+33%
hold-and-pickup conversions
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes — on Pro and above we integrate with Shopify, Square, Lightspeed, Clover, and Vend. She tells the shopper exactly what's in stock, in what color and size, at which location. She can place a 24-hour hold and text a confirmation.
Yes. She answers your return-window questions ('we take returns within 30 days with receipt'), gift-card balance lookups, and store-hour questions without ever asking you. Anything outside policy escalates to you.
Yes. After every booking or hold, Sophia offers to sign the shopper up for your loyalty program in 10 seconds — just their name + mobile. Loyalty signups jump 4-6x vs. asking only at checkout.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.