Sophia · your front office · every channel answered, 24/7
Stop Losing Retailers Customers to Voicemail
A 'do you have my size?' call is a $195 sale plus a repeat shopper worth $1,200 a year. Miss it at the register and they drive to the mall while the item sits on your shelf. Sophia answers every channel with live inventory and holds the item so the shopper comes to you.
Get Sophia
a 15-min call to set her up
Live in 48 hours · you approve everything
One operator across phone, SMS, email, web, and social, for retailers.
7
Channels, one operator
Phone · SMS · email · web · social · Google
168
Hours covered a week
24/7/365, never off, never sick
90s
To text every missed lead back
Answered before they call the next name
3
Roles, one operator
Receptionist + marketing + ops, replaced
More than an answering service
An answering service answers. Sophia speaks, screens, negotiates, automates, decides.
When you're ringing up a sale, the unanswered phone drives that shopper to the mall, a $195 sale and a $1,200-a-year repeat customer gone, while chat, Google messages, and Instagram DMs go unanswered. Sophia answers every call with live inventory and every message within 5 minutes, places the hold, and sends the confirmation so they drive to you instead of clicking to Amazon.
Leads slipping away / week
On voicemail
14
On Sophia
1
↓13 fewer
Typical missed-to-answered shift in the first weeks.Illustrative
How Sophia runs your front office for Retailers
An answering service answers. Sophia does all five.
- SPEAK: answers calls in under 2 rings, in your business name. 24/7.
- SPEAK: covers 7 channels, web forms, DMs, Google messages, WhatsApp, one voice.
- SCREEN: qualifies each lead against your rules before it reaches you.
- NEGOTIATE: handles quotes and pricing questions, holds the booking.
- AUTOMATE: books straight to your calendar, no double-booking, no callbacks.
- DECIDE: escalates what needs you; logs every channel in one dashboard.
Every channel answered. Every decision made. 168 hours a week, the work of three hires.
Operator, not software
Not another AI tool to run. An operator you hire.
Most “AI answering” products hand you a bot to configure and a dashboard to babysit. Sophia arrives already trained and does the work.
A DIY AI tool
Software you run
- You configure it, write the prompts, and wire the workflows.
- Generic out of the box, it knows nothing about your work.
- One more app to log into, monitor, and keep alive.
- Hands you features and leaves the work to you.
- Charges per seat or per message, then needs babysitting.
Sophia
The operator you hire
- Arrives already set up and trained, nothing to build.
- Pre-trained in your trade, including the questions your customers actually ask.
- One operator who just works, across phone, text, email, web, social, and Google.
- Hands you outcomes, answered, booked, followed up, handled.
- Does the work of ~3 hires for a fraction of one salary. 168 hours a week, from $5/hour.
And she’s already trained in retailers from day one, not a blank tool you have to teach.
What you're spending vs what Sophia costs
One operator covering all 7 channels vs. patching the gaps yourself.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (part-time receptionist) | ~$490/mo (4 single-channel tools) | $1,597/mo (Sophia Pro) |
| Channels covered | Phone only (20 hrs/wk) | 4 of 7, still gaps | All 7. 168 hrs/wk |
| Effective rate | $18/hr for 1 channel | Partial coverage, still leaking | From $5/hr, all channels |
| Sick days · turnover | Quit twice last year | Tool churn every quarter | Never |
98%
of contacts answered
Across every channel Illustrative
168
Hours covered / week
24/7/365, never off
90s
To text a missed lead back
Before they call the next name
+51%
inbound product and stock calls captured during peak hours
+37%
hold-and-pickup conversions from phone inquiries
81%
of shoppers who get a hold confirmation come in and buy, vs. 34% who get a callback promise
Average across JOOLT operators in their first 90 days.Illustrative
One operator. Five ways to pay her.
Pay-As-You-Win from $99/mo, or flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter ⭐
Book a call
Solo · 1 location
Pro
Book a call
Most popular
Scale
Book a call
Multi-location
Enterprise
Book a call
Let's talk
Built for local businesses losing leads across every channel.
HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — pre-trained on the 50 questions your customers ask.
See your industryQuestions retailers ask before they hire her.
How is this different from a traditional answering service?
An answering service answers. Sophia does all five, speaks in your name, screens the lead, negotiates the booking, automates follow-up, and decides what reaches you, across phone, SMS, email, WhatsApp, and social DMs.
How fast can Sophia start answering my calls?
We forward your existing line, so calls route to Sophia within minutes, no number change. Your full 7-channel setup is live in about 48 hours.
Can Sophia check live inventory and answer 'do you have this in my size' accurately?
Yes, on Pro and above she integrates with Shopify, Square, Lightspeed, Clover, and Vend. She reads live inventory by SKU, color, and size across all locations, tells the shopper what's in stock and where, places the hold, and texts a confirmation with your address and hours. Shoppers who get a hold confirmation buy 81% of the time.
Will she handle returns, exchanges, and gift-card balance questions without me?
Yes. She states your return policy the same way every time, so disputes drop, and looks up gift-card balances in real time. Custom orders get a structured intake (item, size, color, timeline, budget) and a hand-off to the right staff member. Anything outside policy escalates to you with a call summary.
Can she capture loyalty program signups on the phone without it feeling forced?
Yes. After a stock-check or hold, she offers it in one line: 'Want me to add you to rewards so we can text you when this restocks? Takes a second.' Name and mobile, done. Signups run 5–7x higher than asking only at checkout, the caller's already engaged.
Every channel answered. Every decided.
Sophia speaks on every channel, screens every lead, and books the ones worth your time, live in 48 hours, the work of three hires.
Get Sophia
a 15-min call to set her up
Live in 48 hours · you approve everything · cancel anytime