You're on the floor helping a regular pick out a $200 gift. The phone rings — a shopper asking 'do you have the blue one in size 9?' By the time you get free, the call's gone. They drove to the mall instead. That's a $180 sale you'll never see.
The industry average: a service business misses $50,000 a year in revenue from calls that went to voicemail. BIA Advisory put the number on it. Every owner who's ever looked at three missed calls already knew. Your competitor down the road answers their phone — or their answering service does, or their AI does. The caller picks whoever picks up. That's the whole game.
Sophia knows your live inventory. 'Do you have this in red, size large?' gets a real answer — yes/no/at the other location — and she'll hold the item for 24 hours so the shopper drives in to pick it up.
Plain English. No menus. No 'press 1 for service.'
She works 168 hours a week. She charges from $5 an hour.
Same role. Different operator.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo | $0 | $1,597/mo |
| Hours covered | 20 hrs/wk | 168 hrs/wk* | 168 hrs/wk |
| Effective rate | $18/hr | (*voicemail counts as 'covered') | From $5/hr |
| Sick days · turnover | Quit twice last year | Loses every after-hours call | Never |
+47%
in-store calls captured
+33%
hold-and-pickup conversions
12 hr/wk
owner time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryTraditional answering services take a message. Sophia actually does the job — she answers in your business name, knows your hours and prices, books the appointment to your calendar, and sends the confirmation text. No callback queue. No missed handoff. The job is closed before you get back to your truck.
Most owners are live in 10 minutes. We forward your existing business line — no number change, no carrier ticket. You keep your number; Sophia just picks up when you can't.
Yes — on Pro and above we integrate with Shopify, Square, Lightspeed, Clover, and Vend. She tells the shopper exactly what's in stock, in what color and size, at which location. She can place a 24-hour hold and text a confirmation.
Yes. She answers your return-window questions ('we take returns within 30 days with receipt'), gift-card balance lookups, and store-hour questions without ever asking you. Anything outside policy escalates to you.
Yes. After every booking or hold, Sophia offers to sign the shopper up for your loyalty program in 10 seconds — just their name + mobile. Loyalty signups jump 4-6x vs. asking only at checkout.
Sophia is live in 10 minutes. Every call answered. Every job booked. From $5/hour.