It's Friday at 6:42pm. Your hostess is seating a four-top. The phone is ringing — a party-of-eight asking about a 7:30pm reservation. Nobody can pick up. That call goes to voicemail and the party walks down the street to the other Italian place.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows your reservation rules — table size, time blocks, kid-friendly windows, private-room minimums. She books, modifies, and cancels reservations in OpenTable / Resy / Tock without the hostess ever stopping a seating. On the takeout + catering side she runs the full order chain: captures the order, escalates to the manager when totals or special-instructions cross your threshold, fires the kitchen ticket, polls prep progress, texts the guest when it's ready for pickup, and notifies on dispatch + delivery confirmation. Front-of-house never has to babysit the kitchen.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
reservation calls captured
+39%
private-event bookings
12 hr/wk
manager time back
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes — Sophia integrates with OpenTable, Resy, Tock, and SevenRooms on Pro and above. She books, modifies, and confirms reservations in real time so the floor team sees the exact same availability everywhere.
Yes. Private-event calls get a different intake — date, headcount, occasion, F&B minimum, AV needs. She books a tasting or sales call with your event coordinator and texts a one-pager with your room photos + menu options.
Yes. For phone-in take-out she captures the order against your menu, quotes the ready time, and texts a payment link. For catering she captures the headcount + date + delivery vs. pickup, books a follow-up with the chef, and sends the catering deck.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.