You're in a crawlspace pulling Romex. The phone rings — half the house has lost power, breaker won't reset. You can't answer. That's a $295 diagnostic plus a $2,400 panel-upgrade quote you just handed your competitor.
Most happy customers never leave a review unless asked — and 'ask' has to mean a personal text the day the job is done, with the link right there. If you wait until your monthly newsletter or hope they remember, it never happens. Meanwhile your 4.1 rating is keeping you below the fold on Google Maps. The shop across town at 4.7 gets the call.
Sophia knows when a flickering light is a loose neutral (emergency) vs. a bad bulb (routine). She triages shock-risk and burn-smell calls to the on-call rotation, and books panel-upgrade quotes with your decision-maker-present requirement.
One soft ask. One link. In your voice.
She works 168 hours a week. She charges from $5 an hour.
Same customers. Different ask rate.
| Part-time employee | DIY voicemail/IVR | Sophia | |
|---|---|---|---|
| Cost | $1,440/mo (front desk) | $0 | $1,597/mo |
| Customers asked | ~20% (when remembered) | ~5% | 100% |
| Review rate | ~3% of customers | ~1% | ~22% of customers |
| Rating in 90 days | Stays at ~4.1 | Stays at ~4.1 | Climbs to ~4.7 |
+47%
leads captured
<30s
shock-risk triage
+41%
panel-upgrade quotes booked
Average across JOOLT operators in their first 90 days.
From $5/hour. Flat tiers, no per-call surprises.
Pay-As-You-Win
$99
+ $35/booking
Starter
$497
/month
Pro ⭐
$1,597
/month
Scale
$3,997
/month
Enterprise
$9,997+
/month
Built for HVAC, plumbing, roofing, electrical, dental, vets, med-spas, real estate, legal, accounting, cleaning, landscape, restaurants, retail, gyms, salons — and pre-trained on the 50 questions your customers ask.
See your industryNo. Sophia texts once, in your business name, the day the job is done. If they don't reply, she doesn't chase. One soft ask, no nag. Across 4M+ jobs the opt-out rate is under 0.4%.
Yes — as long as you don't pay for reviews and don't filter who you ask. Sophia asks every customer the same way, which is exactly what Google's policy requires. She never offers a discount in exchange.
Yes — burning smell, sparking outlet, partial-house power loss, panel making noise, anything with the word 'shock' or 'fire' triggers the emergency rotation. She advises shutting off the main if it's safe to do so, then pages your on-call tech with the address.
She handles the qualify-and-book layer — what tripped, when, whether it resets. She does NOT quote a panel upgrade or diagnose hidden faults on the phone. Those go to a paid diagnostic visit with a written quote, every time.
Yes. EV-charger installs and solar tie-ins get their own slot type — longer, with permit-check intake fields. She captures panel amperage, EV model, and parking location on the call so your tech shows up with the right equipment.
Sophia asks every customer, the day the job is done, in your voice. Your rating goes up. Your inbound calls go up. You do nothing.