Canceling Your JOOLT Plan

We don't lock you in. You can cancel anytime, on any plan, in two clicks.

How to cancel

Sign in to your dashboard, go to Billing → Cancel subscription, pick a reason from the short exit survey, and confirm. We never paywall the cancel button or hide it behind a phone call. Prefer to talk it through? Reply to your weekly digest email, message your salesperson, or email billing@joolt.io. (Replying STOP to a Sophia SMS opts your phone out of further texts but does not cancel your JOOLT subscription — only the dashboard or billing@joolt.io path does that.)

What happens after you cancel

Your access stays live through the end of the current billing period — we honor every day you've already paid for. Sophia keeps answering calls, capturing leads, and sending texts as normal until then.

After the period ends, Sophia is deprovisioned from your phone number within 24 hours (calls forward back to you), and your dashboard switches to read-only for 30 days so you can export contacts, call recordings, and reports. After that grace window we permanently delete your data.

Canceling before your engagement kicks off

There is no blanket free-trial clock. If you've talked to us but we haven't started the work — no Knowledge Center build, no voice agent, no number provisioning — and you decide not to proceed, you owe nothing. Just tell the team (dashboard at Billing → Cancel subscription, or billing@joolt.io). Once the setup work is underway, the setup cost is committed, because we've already done it — see "Refund policy" below. Any early-cancellation terms are part of your scoped agreement, laid out in writing before you sign.

What if I cancel by mistake?

Cancel sets your account to "cancelling" but doesn't delete anything until period end. Sign in, go to Billing → Reactivate, and we flip you straight back to active — no setup fee, no re-onboarding. The reactivation window is the rest of the billing period plus the 30-day grace period. Past that, message us — we keep an off-warehouse archive of your config for 90 days.

Refund policy

Refund and commitment terms are part of your scoped agreement, not a public schedule — the team lays them out in writing before you sign, so there are no surprises. A few things are true across the board:

• We don't lock you in. You keep access through the period you've already paid for, and you can cancel anytime.
• Consumed usage and completed setup aren't refunded. The setup cost covers real work done upfront (Knowledge Center build, voice agent configuration, number provisioning); once that work is done, it's committed. If we haven't started it, you owe nothing.
• Anything unused is treated fairly. Where an engagement runs on pre-paid credits, an unused balance is returned; where value clearly wasn't delivered, ask at billing@joolt.io and we review case-by-case.

For the exact terms on your engagement, check your agreement or email billing@joolt.io.

What about my data?

You own it. We export everything as a single ZIP — contacts, lead records, call recordings, transcripts, KC documents, reports — on request. Email billing@joolt.io or click Download data export on the post-cancel dashboard. Exports are GDPR-compliant and processed within 5 business days. After the 30-day retention window, all PII is purged, recordings removed from storage, and your account row anonymized.