Industries JOOLT Supports

Sophia is tuned per industry. Each niche gets its own phone voice, handoff rules, qualification objectives, and workflow templates, so Sophia sounds like she belongs in that business — not like a generic robot.

The industries Sophia is tuned for today:

HVAC

Sophia detects emergency calls (gas leak, no heat in winter, no AC for elderly or vulnerable) and pages the owner immediately. Routine maintenance and tune-up requests go to the booking flow. Knows the difference between repair and replacement intent for deal scoring.

Plumbing

Active leak, sewer backup, and water heater rupture trigger emergency escalation. Routine drain cleaning and faucet repair go to the booking flow. Repair vs. replacement deal scoring (a water heater swap is a big-ticket job; a leaky faucet is a small one).

Auto Repair

Distinguishes drivable from towed-in (towed = priority). Detects major repair intent (transmission, engine, head gasket) vs. diagnostic intent (noise, check engine light). Stranded callers get an immediate owner alert.

Roofing

Active leak and storm-damage callers get an emergency path. Routes insurance-claim intent differently from cash-pay intent for deal scoring (insurance claims are higher value but slower to close).

Handyman

General contractor flow with no emergencies. Captures scope (small fix vs. multi-day project), preferred timing, and any photos the caller mentions.

Salon

Appointment-focused. Captures stylist preference, service type, and timing. Detects returning vs. new client. Handles cancellation and reschedule requests gracefully.

Med Spa

Treatment-aware (filler, Botox, laser, facial). Detects allergic reaction or post-treatment complication for emergency escalation. Returning client with treatment history gets a warmer flow.

Restaurant

Reservations, takeout, and general questions. Detects party size, special requests (allergies, accessibility), and preferred seating. Routes catering inquiries to the owner.

Legal Intake

PI, family, criminal, business — all routed differently. Detects court deadlines or arrest-or-detention as emergencies. Statute-of-limitations awareness affects case viability scoring.

Tax / Insurance

Seasonal awareness — filing season (Jan–Apr) gets different routing than off-season. IRS-notice-deadline triggers emergency path. Audit cases get high case viability scoring.

Photography

Session-aware booker that captures shoot type, headcount, venue, and date. Wedding inquiries pull venue + hours of coverage + second-shooter requirements. Package-based pricing (not hourly) with retainer-to-hold. Outdoor shoots get a bad-weather flag. Raw-file requests are politely declined per the standard image-rights policy.

Dental

Triage-aware. Distinguishes a chipped tooth from a swollen abscess, a knocked-out tooth from cosmetic interest. Knocked-out PERMANENT tooth → IMMEDIATE same-day routing with the milk-storage first-aid instruction read aloud. Spreading swelling, uncontrolled bleeding, and 7+/10 pain all route to the on-call provider. In-network insurance is captured at intake; benefit verification is performed by the front desk the day before the visit. CareCredit financing covered. HIPAA-conscious — PHI is portal-only and never echoed in call summaries.

Real Estate

Pre-qualifies serious buyers from tire-kickers (price band, mortgage status, current housing). Listing-aware: Sophia answers from the active MLS list you upload and refuses to bluff on listings she doesn't have. Fair Housing compliant (no demographic questions; school-rating questions politely redirected to GreatSchools.org). NAR-settlement buyer-broker disclosures included by default. After-hours showing requests are tagged for guaranteed callback by 9am the next business day.

Veterinary

Species-aware symptom triage (dog vs. cat vs. exotic). Trauma, respiratory distress, and seizures trigger immediate same-day or after-hours ER reroute. Toxin-ingestion calls quote the Pet Poison Helpline (855) 764-7661 and ASPCA (888) 426-4435 first. End-of-life conversations are routed to senior staff only — never handled by Sophia. Vaccine-record retrieval (rabies, distemper, FVRCP) at intake.

If your industry isn't in this list, talk to the team — we can spin up a new niche template in 1–2 weeks as part of a scoped engagement.