What's Included with Sophia

What Sophia actually does, so you know what you are getting. The exact mix and volume is scoped to your operation and quoted on a call — there are no published, named packages to compare on a page. This is the capability set we draw from.

The five layers (every engagement)

Sophia runs five layers of your business end-to-end:

• Front office — answers calls, SMS, email, and chat on real US phone lines; books appointments; sends payment links
• Lead generation — territory research and multi-channel outbound
• DevOps automation — cron jobs, webhooks, and error self-heal
• Operations intelligence — call transcription, sentiment, and booking-friction signals
• Client communication — review requests, no-show recovery, and follow-up sequences

Front office

• Real US phone number(s), your choice of area code where available
• Missed-call text-back (auto-fires within 60 seconds of a missed call)
• Website booking widget (embeddable, mobile-responsive)
• Instant speed-to-lead alerts, in your dashboard and by email, and by text from your Sophia line when you have one
• Google Business Profile cleanup and, where scoped, a deep Local Visibility rescue (services, attributes, photos, FAQ, posts)

Depth for larger operations

Bigger operations scope in more of the platform:

• Additional phone lines and higher included voice minutes
• Multi-location AI (a per-site Knowledge Center; one Sophia, many locations)
• Custom voice clone (your owner's voice)
• Custom integrations with the CRM, POS and scheduling tools you already run — scoped with you
• External Connect — full API access plus MCP so Sophia can read and write your other tools
• For the largest engagements: a named contact and a quarterly review
• For the largest, custom engagements: AI training on your brand voice and scripts, white-label (your domain and branding), published response targets, and on-site or virtual staff training

Add-ons (scoped on request)

• Custom voice clone
• Additional languages — Sophia detects the caller's language from the first sentence and switches automatically
• Periodic AI training sessions — we review recent calls, find where Sophia missed answers, and tune the prompt and Knowledge Center with you
• Additional phone lines

What it costs

Which of these you take, and at what volume, is scoped to your operation and quoted on a call — larger engagements via procurement on a PO, smaller ones via an Operations-issued payment link after the call. Voice usage above your included minutes is billed at cost, no markup. Want to try before you talk to anyone? Start with Your Ace, free, at /join — self-serve.