JOOLT Setup Fees

Setup is real work — knowledge base build, Sophia account provisioning, voice customization, niche-specific workflow setup, and the onboarding call — so there is a one-time setup cost. Like everything else, it is scoped to your engagement rather than published as a fixed figure.

What setup includes

• Knowledge Center build from your business intake (we extract from your menus, service lists, FAQs, and any docs you upload)
• Sophia's line on a real US phone number (your choice of area code where available)
• Niche-specific workflow setup (emergency escalation rules, after-hours routing, booking automation)
• A 30-minute onboarding video call where we walk through the dashboard and tune anything that needs adjusting
• Priority email response while you settle in

What setup does NOT include

• Migration of historical contacts, leads, or call recordings from a prior system (a scoped add-on)
• Integration with non-standard CRMs (scoped separately by complexity)
• The A2P 10DLC SMS registration cost — Twilio's carrier fee (a small one-time registration charge plus a low monthly per-brand fee) is passed through to you; we handle the paperwork

How the setup cost is quoted and billed

There is no published setup fee. We scope the setup with you on a call, then bill it privately — through your procurement team on a PO for larger engagements, or via an Operations-issued payment link for smaller ones. Setup is typically completed within 5–7 business days after we kick off, and owner time required is about 80 minutes total (intake form, Knowledge Center review, and the onboarding call).