AI Digital Operations

Sophia doesn’t just answer your calls. She runs your operations.

7 channels. 3 roles. 168 hours a week. Sophia is the AI digital operations platform that closes the phone gap AND the digital ops gap, so you can focus on the work you’re actually good at.

Deploy Sophia Free AI audit, find your gaps

Two gaps, one operator

Every SMB has the same two problems.

Sophia was built to close both, not just the one everyone talks about.

The Phone Gap

Calls that ring while you’re on a job, at lunch, or asleep. BIA Advisory estimates $50,000/year in lost revenue from missed calls alone for the average service business.

Sophia closes it with 24/7 phone coverage, calls answered, appointments booked.

The Digital Ops Gap

Texts, emails, Instagram DMs, Facebook messages, Google messages, and web forms that go unanswered for hours, or days. 60% of small business operations are digital today.

Sophia closes it with 24/7 coverage across 6 more channels, every inquiry gets a response within 90 seconds.

7 channels

Every channel your customers use. All covered.

An answering service covers 1. A virtual receptionist covers 1. Sophia covers all 7, simultaneously, 24/7, from a single operator.

Phone

Inbound + outbound calls, 24/7. Emergency triage. Appointment booking.

SMS

Missed-call text-back. Appointment reminders. Two-way conversations.

Email

Inquiry follow-up. Confirmation sequences. Re-engagement campaigns.

Business WhatsApp conversations. Quote requests. Status updates.

Instagram DMs

Inquiry responses. Booking requests. Lead qualification.

Facebook Messages

Page messages. Lead follow-up. Customer support.

Google Messages

Google Business Profile messages. Map pack inquiries.

channels covered

vs 1 for an answering service or virtual receptionist

3 roles

One AI employee. The work of a whole front office.

Sophia answers, qualifies, books, and follows up across every channel, the output of a full team, working 24/7. For proof: a receptionist, marketing coordinator, and operations manager run about $9,440/month for three people. Sophia is a fraction of one salary.

$3,200/mo

Receptionist

Front-door coverage, answers every inbound inquiry on all 7 channels, books appointments, triages emergencies, handles the standard questions so you don't have to.

Answers calls in your business name, 24/7
Responds to every text, DM, and form within 90 seconds
Books directly to your calendar, every booking system
Triages emergencies and warm-transfers only when needed

$3,200/mo

Marketing Coordinator

Marketing operations. Google review requests, GBP optimization, follow-up sequences, and re-engagement campaigns that run without you.

Asks every customer for a review on the day the job closes
Monitors and responds to reviews in your voice
Runs follow-up sequences for unconverted leads
Manages reputation and map pack presence

$3,040/mo

Operations Manager

Operations reporting, payment collection follow-up, CRM logging, weekly digests, and the pipeline visibility that tells you where every lead stands.

Logs every interaction across all 7 channels
Sends payment reminders and invoice follow-up
Delivers weekly digest reports with key metrics
Tracks every lead from first contact to booked job

The math

Cost model

See pricing

$9,440

3 people / month

$1,597

Sophia Pro / month

$7,843

Saved per month

What “both gaps closed” looks like in the first 90 days.

Lead → booked → paid, every channel

Leads captured240

Conversations176

73%

Appointments booked92

52%

Jobs paid61

66%

Representative pipeline, modeled

+47%

Leads captured across all channels

<90s

Average response time on all 7 channels

12 hr/wk

Owner time reclaimed

Representative outcomes, modeled

Average across JOOLT operators in their first 90 days.

See how Sophia also fills your pipeline, the Lead Engine

You’re great at what you do. Sophia handles everything else.

7 channels. 3 roles. Both gaps closed. Live in 48 hours.

Deploy Sophia Free AI audit

Sophia doesn’t just answer your calls. She runs your operations.

7 channels. 3 roles. 168 hours a week. Sophia is the AI digital operations platform that closes the phone gap AND the digital ops gap, so you can focus on the work you’re actually good at.