One operator across every channel
The AI operator your business has always needed.
Now it exists.
Most AI tools cover one channel. Your customers use seven. Sophia runs your entire customer-facing operation — phone, SMS, email, WhatsApp, web forms, social DMs — so nothing falls through the cracks.
Why Sophia?
Sophia is named after my wife.
When I was building this platform, I kept asking myself: what does the operator look like that every business owner actually wants? Someone who shows up. Someone who never forgets the name of the person who called yesterday. Someone whose presence is consistent — when you're there, when you're not there, at 2pm and at 2am.
That's Sophia — my wife Claudette's middle name — in my world. The one who keeps the relationships warm, the calendar honest, and everybody seen. So that's what we built — and that's what we named her.
Every other AI answering tool is a product name. Sophia is named after Claudette — the person who taught me what operating with care actually looks like. That's what we built: not a phone bot, but one operator for your whole business.
— Troy Walker, Founder, JOOLT
The 7-channel problem
Most tools cover 1 channel. Your customers use 7.
Every tool you've tried so far was built to solve one problem. And it did — while quietly ignoring the other six channels your customers use to reach you. Every gap is a lead you paid to acquire who slipped away without you ever knowing.
SMS-only tools
Catch texts. Miss calls, emails, DMs, forms, and every WhatsApp message.
Phone-only tools
Answer calls during business hours. Miss after-hours, SMS, and every digital touch.
Form tools
Capture the lead. Don't follow up. The lead goes cold in the time it takes you to see it.
Social inbox tools
Manage DMs but stay disconnected from your calendar, CRM, and payment flow.
Sophia covers all 7.One operator. Every channel. Nothing missed.
Every channel. One operator.
Seven channels. All covered. All connected.
Sophia doesn't hand off between tools. She runs all seven channels from a single operator brain — the same knowledge, the same voice, the same follow-up logic across every surface your customers use. A customer who calls at 9am and texts at 9pm gets the same Sophia. She remembers the call.
2 rings
Phone
Answered in 2 rings, caller qualified, appointment booked to your calendar before they hang up. 24/7. No voicemail.
90 seconds
SMS
Every missed call triggers a text back in 90 seconds. Every inbound text gets a real response — not a template that screams bot.
5 minutes
Personalized reply with context and a booking link, delivered within 5 minutes. Inquiry emails don't sit overnight.
Conversational
Warm, conversational reply in your business voice — with booking links, payment links, and follow-up logic built in.
Instant
Web forms
The lead gets a follow-up within 90 seconds of submission, not an auto-reply they'll ignore. The appointment gets booked in the same session.
Automated
Social DMs
Instagram, Facebook, and Google Business Profile DMs all handled — qualified, replied to, and connected to your calendar.
Webinar registrations
Automated follow-up triggered based on whether they showed up — replay sequences for no-shows, upsell sequences for attendees.
140+ workflows. Running right now.
You set it once. It runs without you.
While you're delivering your service, Sophia is running 140+ workflows across 18 categories — booking, reviews, re-engagement, referrals, follow-up, payment collection, and more. These aren't templates you have to configure. They're outcomes that happen while you're not looking.
188
Pre-built automations
18
Automation categories
48
Hours to go live
Booking
Calendar sync, confirmation texts, reminder sequences, no-show recovery — the whole booking loop closed without you.
Reviews
Post-job review requests timed to your niche on the right channel. Bad ratings intercepted before they hit Google.
Re-engagement
Win-back sequences for dormant customers. Seasonal check-ins that feel personal. Lapsed-client recovery that actually works.
Referrals
Referral asks at the right moment — right after a five-star job, not at random. The ask that actually gets a yes.
Follow-up
Unbooked quotes chased at day 14, 30, and 60. Unbooked leads followed up until they book or say no. Nothing dies of silence.
What your business looks like after Sophia
Three vivid scenarios.
HVAC owner — before Sophia
Misses 4 calls a day during service calls. No-heat emergencies go to voicemail. Form leads sit uncontacted for 6 hours. Google rating stuck at 4.1. Invoices chased manually. $50k+ in annual missed revenue.
HVAC owner — with Sophia
Every call answered in 2 rings. No-heat emergencies triaged and owner alerted in real time. Form submissions trigger a reply in 90 seconds. Reviews asked after every job — rating climbs to 4.7 in 90 days. Invoices paid same-day.
Online coach — before Sophia
Instagram DMs unanswered for 3 days. Webinar no-shows get zero follow-up. Email leads sit in a spreadsheet. Discovery calls booked manually after back-and-forth. Revenue leaking from every digital channel.
Online coach — with Sophia
Every DM qualified and a booking link sent back within 5 minutes. Webinar no-shows get a personalized replay sequence. Email leads get a reply within 5 minutes. Calendar fills itself across every channel.
Salon owner — before Sophia
Phones ring during services and go unanswered. Rebooking depends on stylists remembering to ask. No-shows leave empty slots with no recovery attempt. Reviews only happen when a client feels strongly enough to go looking for the link.
Salon owner — with Sophia
Every call answered, right stylist booked, SMS confirmation sent. Rebooking sequences fire automatically 4 weeks after every visit. No-shows get a recovery text within the hour. Review requests go out after every appointment — rating climbs month over month.
Industries we've built Sophia for
14 industries. Each one built from real call patterns.
Every Sophia deployment ships with an industry template that already knows your call patterns, escalation rules, and compliance requirements.
HVAC
Triage no-heat emergencies in real time. Quote service calls and replacement estimates. Never let a CO alarm go to voicemail.
Plumbing
Dispatch for active leaks first, schedule non-emergency work second. Every call handled with the urgency the situation actually requires.
Roofing
Storm damage leads booked within minutes of calling. Insurance context captured. Inspection calendar managed automatically.
Salons & Med Spas
Book with the right stylist tier or provider. Medical disclaimer block built in. First-time clients go to consultations, not treatments.
Restaurants
Reservations, allergen policy, large-party escalation — all handled. Severe allergy calls route to the owner automatically.
Legal
Hard-coded 'no legal advice' guardrail. Conflict check before every booking. Court-deadline calls route to on-call counsel regardless of hour.
Dental
Emergency triage, new patient intake, insurance capture — all on the first call. HIPAA-compliant by default.
Real Estate
Qualify buyers and sellers. Capture price range, timeline, and intent. Route after-hours showing requests automatically.
Coaching & Online Courses
DM qualification, webinar follow-up sequences, discovery call booking — the entire top-of-funnel running on autopilot.
Landscaping
Seasonal service scheduling, recurring customer re-engagement, estimate follow-up — all automated.
Cleaning Services
Recurring booking management, new inquiry qualification, review requests timed to the end of every clean.
Gyms & Fitness
Trial membership follow-up, class booking, re-engagement for at-risk members — all running in the background.
Electrical
Emergency dispatch for live-wire situations, estimate booking, permit-related inquiry handling.
Veterinary
Appointment booking, emergency triage, post-visit follow-up, and vaccination reminder sequences.
What's new this quarter
Four capabilities. Shipping now.
New
Revenue Report
A phased 30/60/90 day plan showing what Sophia would run alongside you and what stays in your hands. Free, custom-built in 90 seconds.
Get your reportNew
Pay-As-You-Win pricing
$99/mo platform + $35 per appointment Sophia books. Pre-paid credits. JOOLT earns when Sophia produces.
See the modelNew
AI-Native Decision Engine
Sophia decides per-call instead of pre-baked branches. 8 decision types live — book / qualify / triage / route / score. No if-then chains.
See the docsNew
2-Hour Deploy
Recipe-keyed generator composes your full Sophia config from a 16-question wizard. Author once, deploy in minutes after.
See how The AI Digital Operations Platform
Methodology, not magic
JOOLT's deployment methodology is iterative by design. We don't do six-month waterfall AI projects. We deploy a usable Sophia in 48 hours, then evolve weekly.
01
Discover
15-min assessment captures your services, hours, escalation rules. Industry templates pre-fill what we already know.
02
Deploy
Knowledge Center built + 12-prompt safety suite + owner approval via magic link. Live within 48 hours.
03
Observe
Every call, lead, and workflow event logged. Daily Slack summary. Weekly digest. Drift alerts on intent shifts.
04
Adapt
KC updates ship in minutes. New industry templates and connectors roll out continuously — never frozen on yesterday's config.
Why Sophia is different
Contained knowledge. Predictable behavior.
Industry default
Generic AI agents hallucinate prices and invent policies the first time someone goes off-script.
Sophia by JOOLT
Sophia runs inside a Knowledge Center scoped to YOUR business. Out-of-scope questions trigger a graceful 'let me have someone follow up' — never a fabricated answer.
Industry default
Industry-agnostic AI fumbles trade-specific calls. No-heat in winter is an emergency. A reservation needs an allergen check. Botox has compliance exposure.
Sophia by JOOLT
Sophia ships with industry templates that encode the right call patterns, escalation triggers, and compliance disclaimers — verified by a 12-prompt safety suite before go-live.
Industry default
DIY AI tools need months of prompt engineering and integration work before producing real ROI.
Sophia by JOOLT
JOOLT's AI Digital Operations Platform collapses that to 48 hours, signup to live. We did the engineering — you configure once and Sophia adapts continuously.
Built for solo operators. Built for mid-market.
Sophia's containment model means a one-truck plumber and a 50-location franchise both deploy the same platform — they just configure different scopes.
SMB & Local Service
Solo to 15 employees
Self-service onboarding on Starter or Pro. Industry templates handle 90% of config. Live in 48 hours — feels like hiring a full ops team at $497-$1,497/mo.
Start self-serveMid-Market & Enterprise
Multi-location & franchises
Guided deployment with a JOOLT consultant on Scale or Enterprise. Custom integrations, per-location Knowledge Centers, SLAs, dedicated success.
Book a transformation call